Awards Experience

The Awards Finals

The Awards are a full-day experience, held fully online using the latest videoconferencing software.

From 9am to 5pm, finalists present their initiatives in front of independent judging panels: this is the Awards Finals. Each category will have its own “room”, administered by a member of the Awards International team, in which each of the category’s presentations will take place. Many of these are open to spectators, so you’ll have the opportunity to attend open presentations throughout the day and see dozens of examples of top customer experience.

We’re also organising a series of #CXTrendsTalks™, in which leading CX specialists will discuss the latest developments in customer experience and give you useful, practical advice.

Throughout the day, you’ll have the chance to learn, connect - and win!

The Awards Ceremony

Once the presentations are finished, we will all come together online for the Awards Ceremony. Featuring a keynote speaker, musical entertainment plus, of course, the announcement of the winners, it’s an extraordinary celebration of the achievements of CX professionals across the country.

In our experience, those who attend with their teams have the best Awards experience. Celebrating your CX success with those that made it possible makes the whole event more special.

This is your chance to get recognition for your CX efforts, and gain a greater appreciation for the progress made in customer experience over the last year. We hope you can join us!

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Tickets to the Awards Finals and Ceremony

Finalists Tickets for up to 5 people, giving you full access to up to 70 open Finalists presentations, CXTrendTalks™ and the Awards Ceremony.

CXTrendTalks™ will feature 8 sessions from CX experts. Each talk will be 45 minutes long, including a Q&A section, and at the end of the day, there will be a panel discussion featuring all 8 speakers.

Early bird ends October 23rd - €299

Full Price from October 23rd to November 12th - €499

Non-Finalists Tickets to the Awards Finals and Ceremony – individual ticket prices

Early bird ends October 23rd - €249

Full Price from October 23rd to November 12th - €449

To request an invoice contact

Awards Package

There will be the following Awards for each category:

Bronze, Silver and Gold Award : When there are 5 or more finalists within a category.

Silver and Gold Award : When there are 4 or more finalists within a category.

Gold Award only : When there or 3 or less finalists within a category.

There will also be an Overall winner at the Awards : This is the Gold Winner who achieves the highest score. NB CX Leader of the Year and CX Team of the Year categories are excluded from being the Overall Winner.

**There will be Award Winners Packages for each category. These packages include:

  • The Awards Trophy with your company name
  • A digital certificate of authenticity
  • Judges’ feedback report with your scores and Judges’ comments
  • Inclusion in the announcements on social media following the Awards
  • Inclusion in the email announcement of winners
  • Publication of winning status on the ICXA® website
  • Winners interview in the online e-zine for CX professionals
  • The Award Winners Logo for use on your website and stationary
  • Post & packaging within the EU
  • Graphic design support in the form of customising banners or artwork to help you to promote your win
  • An invitation to attend a follow-on event ‘How to Maximise the PR From the ICXA™ hosted by Marijana Vitas

Winners Package:

Winners Package:

Winners Package:

Winner Package:

For the Gold Winners Package and the Overall Winner Package:

The package will be as per Bronze and Silver Award Winners Package, plus the opportunity to present the winning entry in an Award Winners webinar during the months following the Awards and to showcase the entry at future ICXA online or venued events.

*If you win two or more Awards, you will be charged the full price for the most expensive package with additional packages half price. An invoice will be raised immediately following the Awards.

Main terms and conditions:

Money back guarantee if requested within 7 days of booking, less the credit card fees. (approx 3%), if paid by card.

No bookings can be refunded within 14 days of the Awards ceremony.

**When booking you will be asked to confirm you agree Awards International will raise an invoice for the Award Winner’s Package following the event, according to the terms and conditions.

At the event, you can maximise your exposure by becoming a sponsor or exhibitor.

Find out more