“Ian Golding - many thanks for an inspirational couple of days bringing Customer Experience to life - the magic ingredient for successful Business Transformation!”
Conor Duggan, Managing Partner, Pebble Business Transformation
The day before the International Customer Experience Awards Ceremony is an opportunity for you to learn the fundamental skills of customer experience leadership from Ian Golding, Awards Chairman and global CX expert.
On 17th November, CX or near-CX managers can discover what makes the UK a beacon of customer centricity in a rapidly changing business landscape and find out your role as a customer experience leader!
You will learn:
- How customer experience is a tool for business transformation
- Your role as a leader in delivering great customer experiences
- Customer experience frameworks and maturity models
- The ten competencies for an organisation to be sustainably customer centric
- How to turn the results of your pre-course self-assessment into a practical plan
“Ian is a very credible trainer as he has served his time in the 'trenches' living out what he teaches. This isn't theory (like the sort you get from the usual management consultancies) but practical and pragmatic advice, that can and should be implemented to improve and sustain Customer Experience.”
Klynn Alibocus, Senior Platform Manager (Integrated Customer Engagement Team), Boehringer Ingelheim
Ian Golding, CCXP, Awards Chairman
Ian was the first to become a CCXP Authorised Resource & Training Partner. He has worked across multiple industries including retail, financial services, logistics, telecoms and pharmaceuticals, and has deployed Customer Experience tools and methodologies all over the world.
17th November 2021
Finalists Price - €499
Non Finalists Price - €799
All times in the agenda are Eastern Standard Time (EST).
|10.30 - 12.15||1st Session|
|12.15 - 12.45||Break|
|12.45 - 14.00||2nd Session|