KEY DATES

Finalists Announced

Congratulations to all entrants that have been shortlisted as Finalists. It’s an amazing achievement to have made it this far, this year especially. We are delighted with the number of entries many returning customers and some new. We look forward to seeing you at the finals and awards ceremony, its going to be amazing.

Marija will be the Awards Consultant supporting you on your journey to the finals, so get in touch via email marija.prokic@awardsinternational.com or schedule a call to discuss your next steps.

Please note: The categories with more than 7 shortlisted entries have been split.

Customer-Centric Culture

Yara Brasil Fertilizantes
Malaysia Airports Holdings Berhad
Chalhoub Group
LV= Financial Services
Severstal
Toast

Customer-Centric Culture - Utilities / Telecoms

Octopus Energy
E.ON Romania
E.ON SE
Turkcell Global Bilgi
Telefónica Germany GmbH & Co. OHG

Best Customer Experience Strategy

Shell
giffgaff and Firstsource
Ministry of Housing - Kingdom of Saudi Arabia
Turkcell Global Bilgi
Upcom - Yiota
Telenor d.o.o

Best Customer Experience Strategy - Project

Cactus Communications Pvt Ltd
Dixa
MediaMarkt Turkey
BNP Paribas Personal Finance
Officium Labs
EF Kids and Teens

Best Use of Customer Insight & Feedback

goMoxie
SAP
Sberbank - SberAdviser
Upcom - Yiota
Sberbank - Smart Trading Assistant
Sberbank - Implementation of AI-technologies into work with customers requests

Best Use of Customer Insight & Feedback - Voice of Customer

Telefónica Germany GmbH & Co. OHG
Kia UK with Medallia
Ministry of Human Resources & Social Development
innogy Polska
Sberbank - SberCommunications
Dubai Asset Management

Best Measurement in Customer Experience

Sberbank SME: Real-time Feedback
Chloride Exide Limited
Dubai Asset Management
Ministry of Housing - Kingdom of Saudi Arabia
Turkcell Global Bilgi

Best Use of Digital

Shell Business Operations
Sberbank - The introduction of AI in telemarketing
Upcom - Yiota
Turkcell Global Bilgi
Telenor d.o.o

Best Use of Digital - Customers at the Heart of Everything

Ministry of Human Resources & Social Development
Sberbank - Self-Service Help Section in Web Bank for Business
Ministry of Housing - Kingdom of Saudi Arabia
Smart Dubai
Ziezodan

Digital Transformation

Shell
Turkcell Global Bilgi
Sberbank - SberCRM
innogy Polska
Ministry of Housing - Kingdom of Saudi Arabia
Upcom - Yiota
Troy

Digital Transformation - Solution for the Customer

Ministry of Human Resources & Social Development
Abu Dhabi Ports - Maqta Gateway
Sberbank - Comprehensive online solution
Dubai Asset Management
Nedbank
SAP

Best Use of Mobile

Chloride Exide Limited
Sberbank - Edutainment in Sberbank Online
Kramp, in collaboration with GriDD customer experience, Defigners and Q42
Ministry of Housing - Kingdom of Saudi Arabia
Ziezodan
Upcom - Yiota
Telenor d.o.o

Business Change and Transformation

BSH Home Appliances Group
Dubai Electricity & Water Authority (DEWA)
Turkcell Global Bilgi
Telenor d.o.o
Severstal
Chalhoub Group

Business Change and Transformation - SME

Tata Consultancy Services Ltd
daa
Troy
eprimo GmbH
Upcom - Yiota
Officium Labs

Employee Empowerment

BSH Home Appliances Group
Telenor d.o.o
Comply Direct Ltd
LandTech

Contact Centre

Dixa
Sberbank - Chat-bot Sberbank corporate customers
Sberbank - Sberbank Stavropol Contact Centre
Ministry of Housing - Kingdom of Saudi Arabia
Dubai Electricity and Water Authority
SupportYourApp Inc.
Saudi Customs

CX Leader of the Year

Dixa
Officium Labs
Ministry of Human Resources & Social Development

CX Team of the Year

E.ON Romania
BSH Huishoudapparaten B.V.
Shell
Sberbank
Upcom - Yiota

CX Team of the Year - Customers at the Heart of Everything

daa
Ministry of Human Resources & Social Development
Sberbank - SME clients support program during Pandemic crisis
Telefónica Germany GmbH & Co. OHG
EF Kids and Teens
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