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KEY DATES

Finalists Announced

Congratulations to all entrants that have been shortlisted as finalists. It’s an amazing achievement to have made it this far, this year especially. We are delighted with the number of entries many returning customers and some new. We look forward to seeing you at the finals and awards ceremony, its going to be amazing.

Vuk will be the Awards Consultant supporting you on your journey to the finals, so get in touch via email vuk@awardsinternational.com or schedule a call to discuss your next steps.

Please note: The categories with more than 7 shortlisted entries have been split.

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Best B2B CX Strategy

Severstal
GSK
ARKK
Cisco
ServiceSource

Best B2B CX Strategy - Financial and Professional Services

SberBank - Corporate Insurance
Shell Energy Retail in partnership with Sullivan & Stanley
Blue Cross Blue Shield of Kansas City
Intuit Quickbooks

Best Customer Service

Wave HQ
Blue Cross Blue Shield of Kansas City
DAA Dublin Airport
Copyright Clearance Center
Ministry of Health - Saudi Arabia
Telenor Serbia
Octopus Energy

Best Customer Service - over 5,000 employees

Samsung Electronics
Severstal
Intuit Quickbooks
IBM
IGA Istanbul Airport
SberBank- Customer Care
Stanley Black and Decker

Best Customer Service SME

ZenBusiness
Ministry of Energy and Infrastructure - UAE
Experience Hub
ARKK
Arzum Elektrikli Ev Aletleri
Cofidis
Templeton and Partners

Best Digital Customer Experience

Teknosa
Wunderman Thompson Commerce
Timing
Ligentia
Experience Hub
Arzum Elektrikli Ev Aletleri
Astro

Best Digital Customer Experience - Financial Services

troy gmbh
Caixa Geral de Depositos
SberBank - Digital Corporate Banking
SberBank - Private Division
Sber Factoring
Kuveyt Turk in partnership with Sestek

Best Digital Customer Experience - over 5,000 employees

Hepsiburada
Nestlé Nespresso
IGA Istanbul Airport
Cisco
Ministry of Industry and Mineral Resources - KSA

Best Digital Customer Experience - Telecoms and Utilities

Saudi Telecom Company
Turkcell
Vodafone Idea
Palestine Telecommunications Company - Paltel
E.ON in partnership with Octopus Energy
Northumbrian Water

Best Digital Transformation

Turkcell
Arzum Elektrikli Ev Aletleri
Turkcell
The London Clinic
SberBank - Customer Service and Support
Board of Grievances

Best Digital Transformation - over 10,000 employees

Shell - Poland
Cisco
IQVIA
SberBank - Retail Division
ENGIE Global Energy Management
Shell Lubricants Asia
Dubai Municipality

Best Digital Transformation - under 25 years in business

eprimo GmbH
Babble in partnership with WebBeds
Teknosa
Wunderman Thompson Commerce
Astro

Best Measurement in Customer Experience - over 5,000 employees

Saudi Telecom Company
TietoEVRY
Turkcell Global Bilgi
Gazprombank
Alfa-Bank
SkyTeam
IQVIA

Best Measurement in Customer Experience

Board of Grievances
Blue Cross Blue Shield of Kansas City
Rapid Phone Center
National Bank of Kenya
Alexion AstraZeneca Rare Disease
Zakat, Tax and Customs Authority
Telesure Investment Holdings

Best Use of Insight and Feedback

Zakat, Tax And Customs Authority
Deliveroo in partnership with Medallia
Gate One
Alexion AstraZeneca Rare Disease
Ministry of Municipal & Rural Affairs & Housing
IGA Istanbul Airport
Northumbrian Water
Rapid Phone Center

Best Use of Insight and Feedback - Financial Sector under 5,000 employees

Telesure Investment Holdings
National Bank of Kenya
BALTA
Allianz Sigorta
National Social Security Fund - Uganda

Best Use of Insight and Feedback - over 10,000 employees

GSK
Cisco
AIB
PZU
SberBank - Mass Personalization
SberBank - SME
SberBank - Retail Division

Best Use of Insight and Feedback - Telecoms and IT

Saudi Telecom Company
Turkcell Global Bilgi
Palestine Telecommunications Company - Paltel
Tata Communications
Proximus
Lumen Techonogies
Wunderman Thompson Commerce
IBM

Business Change and Transformation

IGA Istanbul Airport & Turkcell Global Bilgi
eprimo GmbH
Ministry of Industry and Mineral Resources - KSA
Shell Energy Retail Limited in partnership with Sullivan & Stanley
BALTA
Ministry of Human Resources and Social Development - KSA
DAA Dublin Airport

Business Change and Transformation - over 10,000 employees

SberBank - Customer Care
GSK
Samsung Electronics
Shell International
SberBank - Customer Wallet 
the LEGO Group
Caixa Geral de Depositos
Information Technology, National University of Singapore

Business Change and Transformation - Telecoms

Vodafone
Turkcell
Vodafone Idea
SES Satellites
Babble in partnership with WebBeds

Contact Centre

Teknosa
The London Clinic
UK Power Networks
Experience Hub
CarTrawler
Babble in partnership with WebBeds
Pekao Direct

Contact Centre - over 10,000 employees

Zakat, Tax And Customs Authority
Vodafone Idea
Samsung Electronics
Ministry of Health - Saudi Arabia
SberBank
Discovery Health

Customer Experience in the Crisis

Wave HQ
TaskUs
Teknosa
Flipdish
Hepsiburada
Cactus Communications
Astro

Customer Experience in the Crisis - Financial Services

Alfa-Bank
AIB
HSBC
National Social Security Fund - Uganda
SberBank
Gazprombank
PZU
SberBank

Customer Experience in the Crisis - Government Services and Aviation

SkyTeam
Ministry of Municipal & Rural Affairs & Housing
Real Estate General Authority - KSA
CAE
Board of Grievances
Ministry of Health - Saudi Arabia
SAUDIA

Customer Experience in the Crisis - Telecom and Logistics & Supply Chain

Saudi Telecom Company
DHL Supply Chain
Babble in partnership with WebBeds
DHL Express UAE
Telenor Serbia
Palestine Telecommunications Company - Paltel
Tata Communications
XLN

Customer-Centric Culture

Astro
Cactus Communications
Whatfix
Wave HQ
The London Clinic
Rapid Phone Center
CRC Companies

Customer-Centric Culture - Financial Services

Virgin Money
National Bank of Kenya
AIB
Old Mutual Insure
HSBC
Blue Cross Blue Shield of Kansas City
SberBank - Customer Wallet
SberBank - Retail Division

Customer-Centric Culture - over 10,000 employees

Severstal
SkyTeam
PZU
IGA Istanbul Airport
Intuit Quickbooks
SberBank
IQVIA
Allianz Sigorta

Customer-Centric Culture - Telecoms and Utilities

Turkcell
ENGIE Global Energy Management
Telenor Serbia
Telenor Serbia
SES Satellites
Octopus Energy
Tata Communications

Customers at the Heart of Everything™

Hepsiburada
Ministry of Human Resources and Social Development - KSA
UNITE Edelman
The Automobile Association
DAA Dublin Airport
IGA Istanbul Airport
SkyTeam
Alexion AstraZeneca Rare Disease

Customers at the Heart of Everything™ - Financial Services

Discovery Health
Old Mutual Insure
Virgin Money
Gazprombank
Allianz Sigorta
HSBC
SberBank
SberBank - Customer Care

Customers at the Heart of Everything™ - IT & Telecoms

Wave HQ
Flipdish
ARKK
Vodafone
Cisco
Telenor Serbia
SES SAtellites
Wunderman Thompson Commerce

Customers at the Heart of Everything™ - under 1,000 employees

Timing
Real Estate General Authority - KSA
Arzum Elektrikli Ev Aletleri
XLN
DHL Express Kuwait
troy gmbh
The London Clinic

CX Leader of the Year

The INSIDE View - Crystal D'Cunha
Etiqa Insurance & Takaful - Zatina Zakaria
Flipdish - Luis Martinez
Experience Hub - Fergus Bugg
Templeton & Partners - Nadeem Ahmad
SES Satellites - Elly Domene

CX Leader of the Year - over 5,000 employees (large organisation)

the LEGO Group - Monika Lutke-Daldrup
Virgin Money - Madeleine Linden
Lumen Technologies - Beth Ard
Alexion AstraZeneca Rare Disease - Michele Liuzzi
PZU - Aleksandra Agatowska
Sber Factoring - Igor Yevgenyevich Lysenko

CX Team of the Year

ARKK
DAA Dublin Airport
Shell Energy Retail in partnership with Sullivan & Stanley
Telesure Group Services Pty Ltd

CX Team of the Year - Financial Services

Virgin Money
Etiqa Insurance & Takaful
Intuit Quickbooks
BALTA
Allianz Sigorta
AIB
HSBC
National Social Security Fund - Uganda

CX Team of the Year - over 10,000 employees

Vodafone
Shell Customer Operations
GSK
IQVIA
Capita (PIP)
Ministry of Health - Saudi Arabia

Employee Experience in the Crisis

Zakat, Tax And Customs Authority
TaskUs
Real Estate General Authority - KSA
Severstal
CarTrawler
CAE
Stockport Homes Group

Employee Experience in the Crisis - Financial Services

Gazprombank
Etiqa Insurance & Takaful
BALTA
National Social Security Fund - Uganda
Pekao Direct

Employee Experience in the Crisis - Telecom and Logistics & Supply Chain

Lumen Technologies
Ligentia
DHL Express Jordan
Telenor Serbia
Palestine Telecommunications Company - Paltel

CX Professional of the Year

Etiqa Insurance & Takaful - Zatina Zakaria
National Bank of Kenya - Lynet Owuor Okoth
DHL Express UAE - Mathew Thomas
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