Hall of fame

Overall Winner

IGA ISTANBUL AIRPORT

Best Customer Service

DAA Dublin Airport Gold Awards Winner

Octopus Energy Silver Awards Winner

Blue Cross Blue Shield of Kansas City Bronze Awards Winner

Best Customer Service SME

Experience Hub Gold Awards Winner

ARKK Silver Awards Winner

Arzum Elektrikli Ev Aletleri Bronze Awards Winner

Best Customer Service - over 5,000 employees

Samsung Electronics Gold Awards Winner

Intuit Quickbooks Silver Awards Winner

IGA Istanbul Airport Contact Centre Bronze Awards Winner

Contact Centre

CarTrawler Gold Awards Winner

Teknosa Silver Awards Winner

Experience Hub Bronze Awards Winner

Contact Centre - over 10,000 employees

Discovery Health Gold Awards Winner

Samsung Electronics Silver Awards Winner

Sberbank - Corporate Solutions Center Bronze Awards Winner

Best B2B CX Strategy

Cisco Gold Awards Winner

GSK Silver Awards Winner

ARKK Bronze Awards Winner

Best B2B CX Strategy - Financial and Professional Services

Intuit Quickbooks Gold Awards Winner

Blue Cross Blue Shield of Kansas City Silver Awards Winner

Best Use of Insight and Feedback

IGA Istanbul Airport Gold Awards Winner

Ministry of Municipal & Rural Affairs & Housing Silver Awards Winner

Alexion AstraZeneca Rare Disease Bronze Awards Winner

Best Use of Insight and Feedback - Financial Sector under 5,000 employees

National Social Security Fund - Uganda Gold Awards Winner

Telesure Investment Holdings Silver Awards Winner

BALTA Bronze Awards Winner

Best Use of Insight and Feedback - Telecoms and IT

Proximus Gold Awards Winner

Palestine Telecommunications Company - Paltel Silver Awards Winner

Turkcell Global Bilgi Bronze Awards Winner

Best Use of Insight and Feedback - over 10,000 employees

AIB Gold Awards Winner

Cisco Silver Awards Winner

SberBank - Mass Personalization Bronze Awards Winner

Best Digital Customer Experience

Teknosa Gold Awards Winner

Timing Silver Awards Winner

Experience Hub Bronze Awards Winner

Best Digital Customer Experience - Financial Services

troy gmbh Gold Awards Winner

Kuveyt Turk in partnership with Sestek Silver Awards Winner

Caixa Geral de Depositos Bronze Awards Winner

Best Digital Customer Experience - Telecoms and Utilities

E.ON in partnership with Octopus Energy Gold Awards Winner

Northumbrian Water Silver Awards Winner

Vodafone Idea Bronze Awards Winner

Best Digital Customer Experience - over 5,000 employees

Cisco Gold Awards Winner

Nestlé Nespresso Silver Awards Winner

Hepsiburada Bronze Awards Winner

Best Digital Transformation

Turkcell - Turkcell Assistant Gold Awards Winner

Arzum Elektrikli Ev Aletleri Silver Awards Winner

Sberbank - Corporate Solutions Center Bronze Awards Winner

Best Digital Transformation - over 10,000 employees

Cisco Gold Awards Winner

IQVIA Silver Awards Winner

ENGIE Global Energy Management Bronze Awards Winner

Best Digital Transformation - under 25 years in business

Teknosa Gold Awards Winner

eprimo GmbH Silver Awards Winner

Wunderman Thompson Commerce Bronze Awards Winner

Business Change and Transformation

Shell Energy Retail Limited in partnership with Sullivan & Stanley Gold Awards Winner

Ministry of Industry and Mineral Resources - KSA Silver Awards Winner

DAA Dublin Airport Bronze Awards Winner

Business Change and Transformation - over 10,000 employees

Samsung Electronics Gold Awards Winner

GSK Silver Awards Winner

Shell International Bronze Awards Winner

Business Change and Transformation - Telecoms

SES Satellites Gold Awards Winner

Turkcell Silver Awards Winner

Vodafone Bronze Awards Winner

Best Measurement in Customer Experience

Blue Cross Blue Shield of Kansas City Gold Awards Winner

Telesure Investment Holdings Silver Awards Winner

Alexion AstraZeneca Rare Disease Bronze Awards Winner

Best Measurement in Customer Experience - over 5,000 employees

TietoEVRY Gold Awards Winner

Turkcell Global Bilgi Silver Awards Winner

IQVIA Bronze Awards Winner

Customer Experience in the Crisis

Teknosa Gold Awards Winner

Flipdish Silver Awards Winner

Wave HQ Bronze Awards Winner

Customer Experience in the Crisis - Financial Services

AIB Gold Awards Winner

National Social Security Fund - Uganda Silver Awards Winner

HSBC Bronze Awards Winner

Customer Experience in the Crisis - Government Services and Aviation

SkyTeam Gold Awards Winner

CAE Silver Awards Winner

Ministry of Municipal & Rural Affairs & Housing Bronze Awards Winner

Customer Experience in the Crisis - Telecom and Logistics & Supply Chain

DHL Supply Chain Gold Awards Winner

Palestine Telecommunications Company - Paltel Silver Awards Winner

Saudi Telecom Company Bronze Awards Winner

Employee Experience in the Crisis

CAE Gold Awards Winner

CarTrawler Silver Awards Winner

Stockport Homes Group Bronze Awards Winner

Employee Experience in the Crisis - Financial Services

BALTA Gold Awards Winner

National Social Security Fund - Uganda Silver Awards Winner

Pekao Direct Bronze Awards Winner

Employee Experience in the Crisis - Telecom and Logistics & Supply Chain

Palestine Telecommunications Company - Paltel Gold Awards Winner

Telenor Serbia Silver Awards Winner

Lumen Technologies Bronze Awards Winner

Customer-Centric Culture

CRC Companies Gold Awards Winner

Cactus Communications Silver Awards Winner

Whatfix Bronze Awards Winner

Customer-Centric Culture - over 10,000 employees

IGA Istanbul Airport Gold Awards Winner

SkyTeam Silver Awards Winner

PZU Bronze Awards Winner

Customer-Centric Culture - Financial Services

HSBC Gold Awards Winner

Blue Cross Blue Shield of Kansas City Silver Awards Winner

Virgin Money Bronze Awards Winner

Customer-Centric Culture - Telecoms and Utilities

Octopus Energy Gold Awards Winner

ENGIE Global Energy Management Silver Awards Winner

SES Satellites Bronze Awards Winner

Customers at the Heart of Everything™

IGA Istanbul Airport Gold Awards Winner

The Automobile Association Silver Awards Winner

Hepsiburada Bronze Awards Winner

Customers at the Heart of Everything™ - Financial Services

SberBank - Mass Personalization Gold Awards Winner

SberBank - Customer Care Silver Awards Winner

Virgin Money Bronze Awards Winner

Customers at the Heart of Everything™ - IT & Telecoms

Vodafone Gold Awards Winner

Wunderman Thompson Commerce Silver Awards Winner

Cisco Bronze Awards Winner

Customers at the Heart of Everything™ - under 1,000 employees

troy gmbh Gold Awards Winner

Timing Silver Awards Winner

Arzum Elektrikli Ev Aletleri Bronze Awards Winner

CX Team of the Year

DAA Dublin Airport Gold Awards Winner

Telesure Group Services Pty Ltd Silver Awards Winner

CX Team of the Year - Financial Services

Intuit Quickbooks Gold Awards Winner

AIB Silver Awards Winner

BALTA Bronze Awards Winner

CX Team of the Year - over 10,000 employees

Vodafone Gold Awards Winner

GSK Silver Awards Winner

IQVIA Bronze Awards Winner

CX Leader of the Year

Experience Hub - Fergus Bugg Gold Awards Winner

SES Satellites - Elly Domene Silver Awards Winner

The INSIDE View - Crystal D'Cunha Bronze Awards Winner

CX Leader of the Year - over 5,000 employees (large organisation)

Virgin Money - Madeleine Linden Gold Awards Winner

Lumen Technologies - Beth Ard Silver Awards Winner

the LEGO Group - Monika Lutke-Daldrup Bronze Awards Winner

CX Professional of the Year

National Bank of Kenya - Lynet Owuor Okoth Gold Awards Winner

Overall Winner

BSH Home Appliances Group

Customer-Centric Culture

Chalhoub Group Gold Awards Winner

Customer-Centric Culture - Utilities / Telecoms

E.ON Romania Gold Awards Winner

Best Customer Experience Strategy

Shell Gold Awards Winner

Best Customer Experience Strategy - Project

EF Kids and Teens Gold Awards Winner

Best Use of Customer Insight & Feedback

SAP Gold Awards Winner

Best Use of Customer Insight & Feedback - Voice of Customer

Telefónica Germany GmbH & Co. OHG Gold Awards Winner

Business Change and Transformation

BSH Home Appliances Group Gold Awards Winner

Business Change and Transformation - SME

eprimo GmbH Gold Awards Winner

Best Use of Digital

Sberbank - The introduction of AI in telemarketing Gold Awards Winner

Best Use of Digital - Customers at the Heart of Everything

Smart Dubai Gold Awards Winner

Digital Transformation

Ministry of Housing - Kingdom of Saudi Arabia Gold Awards Winner

Digital Transformation - Solution for the Customer

SAP Gold Awards Winner

Best Use of Mobile

Kramp, in collaboration with GriDD customer experience, Defigners and Q42 Gold Awards Winner

Best Measurement in Customer Experience

Ministry of Housing - Kingdom of Saudi Arabia Gold Awards Winner

Contact Centre

Saudi Customs Gold Awards Winner

Employee Empowerment

BSH Home Appliances Group Gold Awards Winner

CX Team of the Year

BSH Home Appliances Group Gold Awards Winner

CX Team of the Year - Customers at the Heart of Everything

EF Kids and Teens Gold Awards Winner

CX Leader of the Year

Ministry of Human Resources & Social Development - His Excellency the Assistant Minister Mohammed N. Al Jasser Gold Awards Winner

Overall Winner

Dubai Health Authority

Best Customer Experience Strategy

Abu Dhabi Ports Gold Awards Winner

Best Customer Experience Strategy - CX and Beyond

Telkom Indonesia Gold Awards Winner

Best Customer Experience Strategy - Programme / Project

The Holly Private Hospital: Aspen Healthcare Gold Awards Winner

Customer-Centric Culture

Centre MK Gold Awards Winner

Customer-Centric Culture - Transformation

Aspen Healthcare Gold Awards Winner

Business Change or Transformation

Northern Gas Networks Gold Awards Winner

Business Change or Transformation - Customer Experience

Actavo Gold Awards Winner

Customer Insight & Feedback

iSupplyEnergy Gold Awards Winner

Best Measurement in Customer Experience

AIB Gold Awards Winner

Customer Complaints

Dell Technologies Gold Awards Winner

Employee Empowerment

Aspen Healthcare Gold Awards Winner

Contact Centre

HP Inc. Gold Awards Winner

Digital Transformation

Swimtime Gold Awards Winner

Best Digital Strategy

KCB Group Gold Awards Winner

Most Effective Customer Experience in Social Media

HP Inc. Gold Awards Winner

Best Use of Mobile

Dubai Health Authority Gold Awards Winner

Customer Experience Leadership

KCB Group - Job Njiru Gold Awards Winner

Customer Experience Team

KCB Group Gold Awards Winner

Customer Experience Team - Transformation / Solution

Telkom Indonesia Gold Awards Winner

Overall Winner

The Holly Private Hospital

Best Customer Experience Strategy

Actavo Gold Awards Winner

Customer-Centric Culture

The Holly Private Hospital Gold Awards Winner

Best Customer Experience Strategy - Customer Centricity

Titan Company Gold Awards Winner

Business Change or Transformation

SD WORX “MIND CRAFT” and ONE-STONE Gold Awards Winner

Business Change or Transformation - Strategy

The Holly Private Hospital Gold Awards Winner

Customer Insight & Feedback

Pegasus Airlines Gold Awards Winner

Best Measurement in Customer Experience

Multichoice Gold Awards Winner

Best Measurement in Customer Experience - Insight

Showmax in partnership with Dashboard Consulting Gold Awards Winner

Most Effective Use of Social Media or Mobile

Dell Technologies Gold Awards Winner

Contact Centre

T-Mobile Austria Gold Awards Winner

Client Relationship Management

Emaar Community Management Gold Awards Winner

Digital Transformation

Business Stream in partnership with Capgemini Gold Awards Winner

Best Digital Strategy

T-Mobile Austria Gold Awards Winner

Employee Empowerment + Employer of the Year

Startle Gold Awards Winner

Customer Experience Professional

Clint Payne - Multichoice Gold Awards Winner

Customer Experience Team

Startle Gold Awards Winner

Customer Experience Leadership

Simon Camerer - Multichoice Gold Awards Winner