Meet the Winners! Scroll down to see the companies and influencers who have triumphed at the International Customer Experience Awards in recent years. Maybe you’ll join them soon!
Winners 2020
Chalhoub Group
Customer-Centric Culture
E.ON Romania
Customer-Centric Culture - Utilities / Telecoms
Shell
Best Customer Experience Strategy
EF Kids and Teens
Best Customer Experience Strategy - Project
SAP
Best Use of Customer Insight & Feedback
Telefónica Germany GmbH & Co. OHG
Best Use of Customer Insight & Feedback - Voice of Customer
BSH Home Appliances Group
Business Change and Transformation
eprimo GmbH
Business Change and Transformation - SME
Sberbank - The introduction of AI in telemarketing
Best Use of Digital
Smart Dubai
Best Use of Digital - Customers at the Heart of Everything
Ministry of Housing - Kingdom of Saudi Arabia
Digital Transformation
SAP
Digital Transformation - Solution for the Customer
Kramp, in collaboration with GriDD customer experience, Defigners and Q42
Best Use of Mobile
Ministry of Housing - Kingdom of Saudi Arabia
Best Measurement in Customer Experience
Saudi Customs
Contact Centre
BSH Home Appliances Group
Employee Empowerment
BSH Home Appliances Group
CX Team of the Year
EF Kids and Teens
CX Team of the Year - Customers at the Heart of Everything
Ministry of Human Resources & Social Development - His Excellency the Assistant Minister Mohammed N. Al Jasser
CX Leader of the Year
BSH Home Appliances Group
Overall WinnerWinners 2019
Abu Dhabi Ports
Best Customer Experience Strategy
Telkom Indonesia
Best Customer Experience Strategy - CX and Beyond
The Holly Private Hospital: Aspen Healthcare
Best Customer Experience Strategy - Programme / Project
Centre MK
Customer-Centric Culture
Aspen Healthcare
Customer-Centric Culture - Transformation
Northern Gas Networks
Business Change or Transformation
Actavo
Business Change or Transformation - Customer Experience
iSupplyEnergy
Customer Insight & Feedback
AIB
Best Measurement in Customer Experience
Dell Technologies
Customer Complaints
Aspen Healthcare
Employee Empowerment
HP Inc.
Contact Centre
Swimtime
Digital Transformation
KCB Group
Best Digital Strategy
HP Inc.
Most Effective Customer Experience in Social Media
Dubai Health Authority
Best Use of Mobile
KCB Group - Job Njiru
Customer Experience Leadership
KCB Group
Customer Experience Team
Telkom Indonesia
Customer Experience Team - Transformation / Solution