Overall Winner
IGA ISTANBUL AIRPORT
Best Customer Service
DAA Dublin Airport
Gold Awards Winner
Octopus Energy
Silver Awards Winner
Blue Cross Blue Shield of Kansas City
Bronze Awards Winner
Best Customer Service SME
Experience Hub
Gold Awards Winner
ARKK
Silver Awards Winner
Arzum Elektrikli Ev Aletleri
Bronze Awards Winner
Best Customer Service - over 5,000 employees
Samsung Electronics
Gold Awards Winner
Intuit Quickbooks
Silver Awards Winner
IGA Istanbul Airport Contact Centre
Bronze Awards Winner
Contact Centre
CarTrawler
Gold Awards Winner
Teknosa
Silver Awards Winner
Experience Hub
Bronze Awards Winner
Contact Centre - over 10,000 employees
Discovery Health
Gold Awards Winner
Samsung Electronics
Silver Awards Winner
Sberbank - Corporate Solutions Center
Bronze Awards Winner
Best B2B CX Strategy
Cisco
Gold Awards Winner
GSK
Silver Awards Winner
ARKK
Bronze Awards Winner
Best B2B CX Strategy - Financial and Professional Services
Intuit Quickbooks
Gold Awards Winner
Blue Cross Blue Shield of Kansas City
Silver Awards Winner
Best Use of Insight and Feedback
IGA Istanbul Airport
Gold Awards Winner
Ministry of Municipal & Rural Affairs & Housing
Silver Awards Winner
Alexion AstraZeneca Rare Disease
Bronze Awards Winner
Best Use of Insight and Feedback - Financial Sector under 5,000 employees
National Social Security Fund - Uganda
Gold Awards Winner
Telesure Investment Holdings
Silver Awards Winner
BALTA
Bronze Awards Winner
Best Use of Insight and Feedback - Telecoms and IT
Proximus
Gold Awards Winner
Palestine Telecommunications Company - Paltel
Silver Awards Winner
Turkcell Global Bilgi
Bronze Awards Winner
Best Use of Insight and Feedback - over 10,000 employees
AIB
Gold Awards Winner
Cisco
Silver Awards Winner
SberBank - Mass Personalization
Bronze Awards Winner
Best Digital Customer Experience
Teknosa
Gold Awards Winner
Timing
Silver Awards Winner
Experience Hub
Bronze Awards Winner
Best Digital Customer Experience - Financial Services
troy gmbh
Gold Awards Winner
Kuveyt Turk in partnership with Sestek
Silver Awards Winner
Caixa Geral de Depositos
Bronze Awards Winner
Best Digital Customer Experience - Telecoms and Utilities
E.ON in partnership with Octopus Energy
Gold Awards Winner
Northumbrian Water
Silver Awards Winner
Vodafone Idea
Bronze Awards Winner
Best Digital Customer Experience - over 5,000 employees
Cisco
Gold Awards Winner
Nestlé Nespresso
Silver Awards Winner
Hepsiburada
Bronze Awards Winner
Best Digital Transformation
Turkcell - Turkcell Assistant
Gold Awards Winner
Arzum Elektrikli Ev Aletleri
Silver Awards Winner
Sberbank - Corporate Solutions Center
Bronze Awards Winner
Best Digital Transformation - over 10,000 employees
Cisco
Gold Awards Winner
IQVIA
Silver Awards Winner
ENGIE Global Energy Management
Bronze Awards Winner
Best Digital Transformation - under 25 years in business
Teknosa
Gold Awards Winner
eprimo GmbH
Silver Awards Winner
Wunderman Thompson Commerce
Bronze Awards Winner
Business Change and Transformation
Shell Energy Retail Limited in partnership with Sullivan & Stanley
Gold Awards Winner
Ministry of Industry and Mineral Resources - KSA
Silver Awards Winner
DAA Dublin Airport
Bronze Awards Winner
Business Change and Transformation - over 10,000 employees
Samsung Electronics
Gold Awards Winner
GSK
Silver Awards Winner
Shell International
Bronze Awards Winner
Business Change and Transformation - Telecoms
SES Satellites
Gold Awards Winner
Turkcell
Silver Awards Winner
Vodafone
Bronze Awards Winner
Best Measurement in Customer Experience
Blue Cross Blue Shield of Kansas City
Gold Awards Winner
Telesure Investment Holdings
Silver Awards Winner
Alexion AstraZeneca Rare Disease
Bronze Awards Winner
Best Measurement in Customer Experience - over 5,000 employees
TietoEVRY
Gold Awards Winner
Turkcell Global Bilgi
Silver Awards Winner
IQVIA
Bronze Awards Winner
Customer Experience in the Crisis
Teknosa
Gold Awards Winner
Flipdish
Silver Awards Winner
Wave HQ
Bronze Awards Winner
Customer Experience in the Crisis - Financial Services
AIB
Gold Awards Winner
National Social Security Fund - Uganda
Silver Awards Winner
HSBC
Bronze Awards Winner
Customer Experience in the Crisis - Government Services and Aviation
SkyTeam
Gold Awards Winner
CAE
Silver Awards Winner
Ministry of Municipal & Rural Affairs & Housing
Bronze Awards Winner
Customer Experience in the Crisis - Telecom and Logistics & Supply Chain
DHL Supply Chain
Gold Awards Winner
Palestine Telecommunications Company - Paltel
Silver Awards Winner
Saudi Telecom Company
Bronze Awards Winner
Employee Experience in the Crisis
CAE
Gold Awards Winner
CarTrawler
Silver Awards Winner
Stockport Homes Group
Bronze Awards Winner
Employee Experience in the Crisis - Financial Services
BALTA
Gold Awards Winner
National Social Security Fund - Uganda
Silver Awards Winner
Pekao Direct
Bronze Awards Winner
Employee Experience in the Crisis - Telecom and Logistics & Supply Chain
Palestine Telecommunications Company - Paltel
Gold Awards Winner
Telenor Serbia
Silver Awards Winner
Lumen Technologies
Bronze Awards Winner
Customer-Centric Culture
CRC Companies
Gold Awards Winner
Cactus Communications
Silver Awards Winner
Whatfix
Bronze Awards Winner
Customer-Centric Culture - over 10,000 employees
IGA Istanbul Airport
Gold Awards Winner
SkyTeam
Silver Awards Winner
PZU
Bronze Awards Winner
Customer-Centric Culture - Financial Services
HSBC
Gold Awards Winner
Blue Cross Blue Shield of Kansas City
Silver Awards Winner
Virgin Money
Bronze Awards Winner
Customer-Centric Culture - Telecoms and Utilities
Octopus Energy
Gold Awards Winner
ENGIE Global Energy Management
Silver Awards Winner
SES Satellites
Bronze Awards Winner
Customers at the Heart of Everything™
IGA Istanbul Airport
Gold Awards Winner
The Automobile Association
Silver Awards Winner
Hepsiburada
Bronze Awards Winner
Customers at the Heart of Everything™ - Financial Services
SberBank - Mass Personalization
Gold Awards Winner
SberBank - Customer Care
Silver Awards Winner
Virgin Money
Bronze Awards Winner
Customers at the Heart of Everything™ - IT & Telecoms
Vodafone
Gold Awards Winner
Wunderman Thompson Commerce
Silver Awards Winner
Cisco
Bronze Awards Winner
Customers at the Heart of Everything™ - under 1,000 employees
troy gmbh
Gold Awards Winner
Timing
Silver Awards Winner
Arzum Elektrikli Ev Aletleri
Bronze Awards Winner
CX Team of the Year
DAA Dublin Airport
Gold Awards Winner
Telesure Group Services Pty Ltd
Silver Awards Winner
CX Team of the Year - Financial Services
Intuit Quickbooks
Gold Awards Winner
AIB
Silver Awards Winner
BALTA
Bronze Awards Winner
CX Team of the Year - over 10,000 employees
Vodafone
Gold Awards Winner
GSK
Silver Awards Winner
IQVIA
Bronze Awards Winner
CX Leader of the Year
Experience Hub - Fergus Bugg
Gold Awards Winner
SES Satellites - Elly Domene
Silver Awards Winner
The INSIDE View - Crystal D'Cunha
Bronze Awards Winner
CX Leader of the Year - over 5,000 employees (large organisation)
Virgin Money - Madeleine Linden
Gold Awards Winner
Lumen Technologies - Beth Ard
Silver Awards Winner
the LEGO Group - Monika Lutke-Daldrup
Bronze Awards Winner
CX Professional of the Year
National Bank of Kenya - Lynet Owuor Okoth
Gold Awards Winner