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Judges and
Ambassadors 2020


Ian Golding

Customer Experience Specialist

Edwin Best

CRM & CX Expert and Owner

Renata Liuzzi

Managing Partner

Marleen van Wijk, CCXP

Managing Director

Gökhan Kara, CCXP

Customer Experience Advisor

Imad Hazeem

Speaker & Trainer

Jaap Wilms, CCXP


Nienke Bloem, CCXP


Olga Guseva, CCXP

Founding Partner

Raphael Hergge, CCXP

International Customer Experience Leader

Yash Sultania


Eytan Hattem, CCXP

Chief Innovation & Business Solutions Officer


Hannah Louise Cox

Practice Lead – Executive Search

Homayoun Dayani-Fard

Managing Director

Faran Niaz

Customer Experience Specialist & Change Expert│ CX Implementation Coach | Global Keynote Speaker│

Christina Dolding

Head of Heritage

Olga Potaptseva

Founding Director

Daniel Curzon

Customer Experience & Change Director

Abdou Fahd

Head of Product Delivery

Andreas Constantinides

Head of Messaging & Marketing Consultancy Network

Aslan Patov


Douwe Deinum


Emma Sutton

Chief Customer Officer - EMEA Business Transformation

Hannah Foley


Hendrik Weber

Director Global CX Business Management & Partnerships

Hugo van der Loo


Jaap Jansens

Sr. Customer Experience Consultant

Julie Stephens

People Director

Lynn Baker

Managing Director

Matthias Marino


Miles C. Thomas


Nils Schmeling

Managing Partner

Patricia Stone

Head Customer Experience & Analytics

Ronald Rong

Senior Customer Success Manager

Sirte Pihlaja


Alex Hoosemans


Alina Dimbean

Head of Customer Experience

Anna Noakes Schulze

Senior Partner for Customer Experience

Brendan Leece

International Customer Experience Manager

Caroline van der Geld

Global Patient Experience Lead

Clare Muscutt

Founder and Director

Daniel Sharaiha

Chief HR and Customer Experience Officer

Gabriela Ciupitu, CCXP

Customer Experience Manager

Idit Aloni

VP Marketing

Ijeoma Okeke

Chief Customer Experience Officer

Izzat A. Husrieh

Business Transformation Consulting Manager

Jelena Gradic

President and Founder

Jerome Sorel

Lead Customer Engagement Architect

Maria Kallergi

Customer Experience Manager

Mark Janssen


Omnia Ahmed

Head of Customer Experience UAE

Ostoja Borkovic


Peter Henderson


Rinus Verhart

Manager Customer Contact

Ruud Verduin

Consultancy Director

Sergey Garchenko

Business Operations Manager

Sri Safitri

DEVP Customer Experience & Digitalisation

Stephanie Ogulin-Weinlich

Senior Manager Customer Experience

Thomas Mazimann


Adele Baret

Digital Customer Experience Consultant

Adi Tobias

Head of Customer Experience - SSA

Ankesh Agarwal

Director, CX Advisory and VoC Platforms

Anouck Decock

Solution guide - Customer Engagement & Commerce

Arjen van Hijum


Bas Verster

Head of CX


Head of Customer Experience & Service Strategy

Brendan Tremble

Co-founder & Director

Bruno Guimarães


Claire Nijnens

CX Management Consultant

Corinne Fenech

Lead Consultant and Trainer

Danny Peters

CEO / Co-Founder

Dave Gudgeon

Head of External Affairs

Erdem Saglamer

Customer Experience Director

Erik Wiegert

Founder sharcx

Fatima Dqaichi

Director Customer Experience

Frans Reichardt


Genevieve Bruketa-Baskovic

Founding Director

Gregorio Uglioni, CCXP

Head of Transformation Operations Services

Henk Jager

Managing consultant @ CX Services

Ian Stokol

Senior CX Manager

Ismail Ozenc, CCXP

CX Lead & Consultant

Jef Teugels, CCXP

CEO MarketCulture Europe

Johan Jonker

Manager Hospitality

Joost van de Ven

GM Western Europe

Konstantin Chervony

Head of Direction, Digital Corporate Bank

Kris Wauters

Managing Director

Laith Al-Alami

International Trainer & Speaker

Mandisa Makubalo

Managing Director

Marcela Herrendoerfer

Founder and Customer Experience Specialist

Matthew Pyatt

Customer Experience Consultant

Michael Brandt, CCXP

CX Sherpa

Mustafa Mücahitoğlu

Acting Manager, Customer Experience

Olga Tsygankova

Principal Experience Consultant

Philipp Mittasch

Senior Manager, Professional Services

Piyali Chatterjee

Senior Vice President, CX Practice Head

Senka Sušac

Customer Experience Coordinator

Shefali Takalkar

Executive Creative Director - Content

Shushanik Ghaltakhchyan

Founder - CEO

Sinem Yuksel

CX Director

Sumarie Schreiner, CCXP

Founder and Owner

Sunil Tanuku

Vice President of Delivery, Technology & Business Services

Susannah Simmons

Owner & Founder

Victoria Orr

Chief Executive Officer and Founder

Vivie Chorianopoulou, CCXP

Customer Experience Professional

Zayne Nair


Zora Hoare, CCXP

Head of Customer & Employee Experience