Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.


Ian Golding

Customer Experience Specialist

Edwin Best

CRM & CX Expert and Owner

Renata Liuzzi

Managing Partner

Marleen van Wijk, CCXP

Managing Director

Gökhan Kara, CCXP

Customer Experience Advisor

Imad Hazeem

Speaker & Trainer

Jaap Wilms, CCXP


Nienke Bloem, CCXP


Olga Guseva, CCXP

Managing Partner

Raphael Hergge, CCXP

International Customer Experience Leader


Faran Niaz

Customer Experience Specialist & Change Expert│ CX Implementation Coach | Global Keynote Speaker│

Hendrik Weber

Sr Manager Global CX Partnerships

Alina Dimbean

Head of Customer Experience

Idit Aloni

VP Marketing

Omnia Ahmed

Head of Customer Experience UAE

Peter Henderson


Rinus Verhart

Manager Customer Contact

Ruud Verduin

Consultancy Director

Ankesh Agarwal

Director, CX Advisory and VoC Platforms

Brendan Tremble

Co-founder & Director

Bruno Guimarães


Corinne Fenech

Lead Consultant and Trainer

Danny Peters

CEO / Co-Founder

Eytan Hattem, CCXP

Chief Innovation & Business Solutions Officer

Gregorio Uglioni, CCXP

Head of Transformation Operations Services

Ian Stokol

Senior CX Manager

Ismail Ozenc, CCXP

CX Lead & Consultant

Jef Teugels, CCXP

CEO MarketCulture Europe

Johan Jonker

Manager Hospitality

Joost van de Ven

GM Western Europe

Mandisa Makubalo

Managing Director

Michael Brandt, CCXP

CX Sherpa

Sumarie Schreiner, CCXP

Founder and Owner

Sunil Tanuku

Vice President of Delivery, Technology & Business Services

Susannah Simmons

Owner & Founder

Zora Hoare, CCXP

Head of Customer & Employee Experience