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Meet the Judges

In order to keep the Awards fair and transparent, we always invite independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

We always give 100% to create the ultimate awards experience, not just for the entrants, but for judges as well; the idea is to offer each participant a chance to develop and grow professionally.

Last year, we also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.



Gokhan Kara, CCXP

CCXP, Chairman of Turkey CXA®, Board Member, CXPA

Marleen van Wijk, CCXP

Managing Director

Nienke Bloem, CCXP

Global CX Educator

Olga Guseva, CCXP

Founding Partner

Bruno Guimarães

CCO Chief Customer Officer & CMO Chief Marketing Officer

Rajat Chawla, CCXP

CEO, Experience Transformist


Hannah Louise Cox

Practice Lead – Executive Search

Homayoun Dayani-Fard

Managing Director

Edwin Best


Julie Stephens

People Director

Olga Potaptseva

Founding Director

Daniel Curzon

Customer Experience & Change Director

Christina Dolding

Head of Heritage

Ian Stokol, CCXP

CX Program Lead

Victoria Orr

Chief Executive Officer and Founder

Abdou Fahd

Customer Experience Specialist

Anna Noakes Schulze

Senior Partner for Customer Experience

Bas Verster, CCXP

Head of CX

Gregorio Uglioni, CCXP

CX Goalkeeper and Head of Business Excellence and Customer Experience

Jelena Gradic

President and Founder

Ambrish Parmar

Digital Transformation Leader

Anita Siassios, CCXP

Managing Director

Charlotte Crawley

Partner - Head of Customer Experience

Chris Garthwaite


Rinus Verhart

CX – professional

Susannah Simmons

The Software Adoption Doctor

Thomas Mazimann


Corinne Fenech

Lead Consultant and Trainer

Joacim Lundberg

Customer insights analyst

Enrique Gómez Alonso

Principal XP South EMEA

Federico Cesconi


Frans Leenaars

CMO & Group CX Director

Gabe Smith, CCXP

Content Manager

Rainer Kolm


Volkan Uzakgoeren

Head of Customer Success