Meet the Judges

These are the only Awards where judges apply to judge!

To keep the Awards fair and transparent, we use independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

And our judges really enjoy the experience: 100% of those surveyed after last year’s Awards expressed satisfaction with the overall experience!

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

This year, we’ve also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.


Ian Golding

Customer Experience Specialist

Edwin Best

CRM & CX Expert and Owner

Renata Liuzzi

Managing Partner

Marleen van Wijk, CCXP

Managing Director

Gökhan Kara, CCXP

Customer Experience Advisor

Imad Hazeem

Speaker & Trainer

Jaap Wilms, CCXP


Nienke Bloem, CCXP


Olga Guseva, CCXP

Founding Partner

Raphael Hergge, CCXP

International Customer Experience Leader

Yash Sultania


Eytan Hattem, CCXP

Chief Innovation & Business Solutions Officer


Faran Niaz

Customer Experience Specialist & Change Expert│ CX Implementation Coach | Global Keynote Speaker│

Clive Hilton

EMEA Director

Olga Potaptseva

Founding Director

Andreas Constantinides

Head of Messaging & Marketing Consultancy Network

Aslan Patov


Douwe Deinum


Emma Sutton

Chief Customer Officer - EMEA Business Transformation

Hannah Foley


Hendrik Weber

Sr Manager Global CX Partnerships

Jaap Jansens

Sr. Customer Experience Consultant

Julie Stephens

People Director

Lynn Baker

Managing Director

Miles C. Thomas


Ronald Rong

Senior Customer Success Manager

Sirte Pihlaja


Alina Dimbean

Head of Customer Experience

Anna Noakes Schulze

Senior Partner for Customer Experience

Brendan Leece

International Customer Experience Manager

Caroline van der Geld

Global Patient Experience Lead

Clare Muscutt

Founder and Director

Daniel Sharaiha

Chief HR and Customer Experience Officer

Gabriela Ciupitu

Customer Experience Manager

Idit Aloni

VP Marketing

Ijeoma Okeke

Chief Customer Experience Officer

Maria Kallergi

Customer Experience Manager

Omnia Ahmed

Head of Customer Experience UAE

Ostoja Borkovic


Peter Henderson


Rinus Verhart

Manager Customer Contact

Ruud Verduin

Consultancy Director

Sergey Garchenko

Business Operations Manager

Sri Safitri

DEVP Customer Experience & Digitalisation

Adele Baret

Digital Customer Experience Consultant

Ankesh Agarwal

Director, CX Advisory and VoC Platforms

Anouck Decock

Solution guide - Customer Engagement & Commerce

Arjen van Hijum


Bas Verster



Head of Customer Experience & Service Strategy

Brendan Tremble

Co-founder & Director

Bruno Guimarães


Corinne Fenech

Lead Consultant and Trainer

Danny Peters

CEO / Co-Founder

Dave Gudgeon

Head of External Affairs

Erik Wiegert

Founder sharcx

Fatima Dqaichi

Director Customer Experience

Frans Reichardt


Genevieve Bruketa-Baskovic

Founding Director

Gregorio Uglioni, CCXP

Head of Transformation Operations Services

Henk Jager

Managing consultant @ CX Services

Ian Stokol

Senior CX Manager

Ismail Ozenc, CCXP

CX Lead & Consultant

Jef Teugels, CCXP

CEO MarketCulture Europe

Johan Jonker

Manager Hospitality

Joost van de Ven

GM Western Europe

Konstantin Chervony

Head of Direction, Digital Corporate Bank

Kris Wauters

Managing Director

Laith Al-Alami

International Trainer & Speaker

Mandisa Makubalo

Managing Director

Marcela Herrendoerfer

Founder and Customer Experience Specialist

Matthew Pyatt

Customer Experience Consultant

Michael Brandt, CCXP

CX Sherpa

Moritz Mittasch

Senior Manager, Professional Services

Olga Tsygankova

Principal Experience Consultant

Piyali Chatterjee

Senior Vice President, CX Practice Head

Senka Sušac

Customer Experience Coordinator

Shefali Takalkar

Executive Creative Director - Content

Shushanik Ghaltakhchyan

Founder - CEO

Sinem Yuksel

CX Director

Sumarie Schreiner, CCXP

Founder and Owner

Sunil Tanuku

Vice President of Delivery, Technology & Business Services

Susannah Simmons

Owner & Founder

Vivie Chorianopoulou

Head of Customer Experience

Zayne Nair


Zora Hoare, CCXP

Head of Customer & Employee Experience