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Meet the Judges

In order to keep the Awards fair and transparent, we always invite independent judges to assess each category. Becoming a judge is a fantastic opportunity to learn about the latest CX developments, network with other professionals and offer your feedback on the entries.

Many return each year, to see how the industry has moved forward and what new CX ideas are circulating. One has judged with us 20 times!

We always give 100% to create the ultimate awards experience, not just for the entrants, but for judges as well; the idea is to offer each participant a chance to develop and grow professionally.

Last year, we also founded The Judge Club, where our most experienced judges get together to review the judging process and make recommendations for future improvements.



Imad Hazeem

Customer Service Experience Consultant

Marleen van Wijk, CCXP

Managing Director

Nienke Bloem, CCXP

Global CX Educator

Olga Guseva, CCXP

Founding Partner

Bruno Guimarães

CCO Chief Customer Officer & CMO Chief Marketing Officer

Rajat Chawla, CCXP

CEO, Experience Transformist

Jean - Francois Delas

Global Customer Experience Lead


Faran Niaz

CEO & Founder

Hannah Louise Cox

Practice Lead – Executive Search

Homayoun Dayani-Fard


Edwin Best


Gokhan Kara

Customer Experience Advisor

Julie Stephens

People Director

Olga Potaptseva

Founding Director

Ray Harrison

Learning Demand and Fulfilment Lead

Daniel Curzon

Global Customer Experience & Transformation Director

Lynn Baker


Nick Lygo-Baker


Christina Dolding

Head of Heritage

Ian Stokol, CCXP

Design and Delivery Director

John Giddings

Vice President – Global Engagement Centres

Liam James

Group Director Client & Market Development

Matthias Marino


Ronald Rong

Senior Customer Success Manager

Victoria Orr

Chief Executive Officer and Founder

Yvette Wise


Abdou Fahd

Customer Experience Specialist

Ana Iorga

CEO and Chief Neuroscientist

Anna Noakes Schulze

Head of Business Development

Bas Verster, CCXP

Head of CX

Caroline van der Geld

Global Access Management Excellence Lead

Diana Othieno

Bharti Airtel International

Douwe Deinum

Customer Engagement Specialist

Genevieve Bruketa-Baskovic


Gregorio Uglioni, CCXP

CX Goalkeeper and Head of Business Excellence and Customer Experience

Gurol Kurt

Co-founder and CEO

Jelena Gradic

President and Founder

Lama Shanti

Digitization and Customer experience head of department

Nils Schmeling

Customer Experience Management Consultant

Peter Chapman

Director of Consulting

Peter Hocknell

Co-Founder & Director

Seda Alpkaya


Alexander Hamel

Partner and co-owner

Alina Dimbean

Head of Customer Experience

Ambrish Parmar

Digital Transformation Leader

Anita Siassios, CCXP

Managing Director

Ankesh Agarwal

Group CX Senior Manager

Besim Kosova

Independent CX Professional

Caroline Pain

Senior Vice President, Customer Proposition

Charlotte Crawley

Partner - Head of Customer Experience

Chris Garthwaite


Donata Liuzzi


Dr.Basmah Omair


Erdem Saglamer

Customer Management Director

Gabriela Ciupitu


Gamze Numanoglu

Managing Director, Customer Experience & Communications Group,Aktif Bank

Idit Aloni

VP Marketing

Jaap Wilms, CCXP


Kris Wauters

Managing Director

Mark Janssen

Chapterlead Customer Dialogue

Melinda Meskula

Senior Consultant

Menekşe Uçaroğlu

Founder & CEO of IUC

Ozge Koca

CEO of Happ Consulting Services Ltd

Praveen Nijhara

Chief Executive Officer

Rinus Verhart

CX – professional

Ruud Verduin

Consultancy Director

Simon Fraser

VP CX Strategy

Sinem Yuksel

Customer Experience Director,Turkcell

Sri Safitri

DEVP Customer Experience & Digitalisation

Sumarie Schreiner, CCXP

Founder and Owner

Susannah Simmons

The Software Adoption Doctor

Thomas Mazimann


Zeynep Orman Özdemirel

Customer Experience and Service Design SVP,Akbank

Ahmed Maher Youssef

Managing Partner – Customer Experience Operations Consultant

Antonia Oakes

Executive CX & Responsible Business

Ben Llewellyn

Global Head of Customer Experience

Cahit Erdogan

Assistant General Manager of Customer Experience & Quality Management,Turkcell Global Bilgi

Claudia Gindorf-Bjelkengren

Director Customer Service Transformation

Corinne Fenech

Lead Consultant and Trainer

Duygu Bayram

Customer Experience, CRM and Analytics Group Head,Teknosa

Erbil Topgül

Director of Customer Service, Samsung Electronics Turkey

Fatima Dqaichi

Director Customer Experience

Gamze Olgun Parildamis

Founder & General Manager, Jarvis

Hasan Genç


Holly Richardson

Digital Marketing Director

Joacim Lundberg

Customer insights analyst

Konstantin Chervony

Direction head - corporate banking digital transformation

Laura DuPont

CX Director

Laura Tengerdi

Co-founder and Country Lead

Louise Turner

Chief Wordsmith

Michelle Spaul

Customer Experience Consultant

Milla Ikonen

Vice President, Marketing

Muhammad JawadUrRehman

Property Manager

Murat Moris Siyalom

Founder, Şipşak Dijital - Platypus

Nawaf Al Zadjali

Strategic and Experience Management Director

Olga Tsygankova

Principal Experience Consultant, Director

Omnia Ahmed

Head of Customer Experience - CEMEX UAE

Shushanik Ghaltakhchyan

CEO, founder

Vivie Chorianopoulou

Customer Operations & Marketing Director

Yvan Goupil

Head of Insight and Planning

Zora Hoare

Director of Customer & Employee Experience

Abdulaziz Alshamsan

Executive Director General - Customer Experience

Adriana Piazza

Head of Customer Experience

Alon Ghelber


Anouk Vastert

Global Customer Experience Advisor

Claudia Thorpe

Principal Consultant

Daniela Klos

Senior Manager, CX

Elena Coronado

Group head of customer care

Emma Greedy

Senior Consultant

Emmanuel Manyonganise

Director Customer Experience Strategy and Design

Enrique Gómez Alonso

Principal XP South EMEA

Federico Cesconi


Frans Leenaars

CMO & Group CX Director

Gabe Smith, CCXP

Content Manager

Gemma Colby

Head of Customer Experience

Gökhan Uğurlu

Customer Experience Advisor to Samsung | Business Consultant | Speaker&Trainer

Jason Ward

Vice-President of People and Clients

Kayle Rattigan

Head of Customer Service

Lorraine Schumacher

Maen El-Baz, CCXP

Head of CX

Maggi Dewedar

Director of Support Functions

Michelle Batt

Speaker, Advisor, Partner

Paulo Azevedo

Director, Head of Client Experience

Rainer Kolm


Sabrina Dummer

Head of Customer Experience

Sam Hanna

Chief Revenue Officer

Scott Downing

Director International Customer Experience Management

Stella Kamau

Senior Director, Customer Experience - Africa

Stephen Harkins

Global Projects change delivery manager

Volkan Uzakgoeren

Head of Customer Success