If you’re interested in becoming a judge, please click the link below, or email Danilo at danilo.k@awardsinternational.com

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He is the first and the only CCXP in Turkey, one of the 1000 in the world. He is founder and leads the Customer Experience Professionals Association (CXPA) Istanbul Network since 2018. Also he’s selected as 2020 Board of Directors of CXPA, which has 4000 members from 70 countries. He’s a jury member and chair of judges in prestigious customer experience awards such as International CX Awards and UK CX Awards.\n\n\nHe’s the winner of “2019 CX Impact Awards” and selected as “2019 Top 25 CX Leader of The Year” and “2020 Top 150 Global Thought Leader and Influencer”. He worked as a CX practitioner in Telecom, Banking and Energy sectors for almost 10 years. Currently, he works as Customer Experience Advisor at Pisano. He’s writing articles for Harvard Business Review Turkey, CX Magazine and CX Network. He is a part time lecturer at MEF University and gives Customer Experience Management courses. He’s an international keynote speaker and gives training and consultancy to companies for better customer experiences.\n\n

https://www.linkedin.com/in/gokhankaracx/

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Abdulaziz is a Founder and a CEO of CXKSA. Currently, working on a customer experience transformational program to change the way we deliver services and draw a smile on our customer’s faces. I believe change comes from inside, and I try to offer my staff a great experience.","organization":{"id":320,"published_at":"2023-04-12T13:29:07.401Z","created_at":"2023-04-12T13:29:06.061Z","updated_at":"2023-04-12T13:29:07.412Z","Title":"CXKSA","Description":null,"Link":null,"Logo":{"id":2956,"name":"1647025305125.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_1647025305125_cc655dd49d.jpg","hash":"thumbnail_1647025305125_cc655dd49d","mime":"image/jpeg","name":"thumbnail_1647025305125.jpg","path":null,"size":2.87,"width":156,"height":156}},"hash":"1647025305125_cc655dd49d","ext":".jpg","mime":"image/jpeg","size":3.44,"url":"/uploads/1647025305125_cc655dd49d.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-04-12T13:28:35.716Z","updated_at":"2023-04-12T13:28:35.722Z"}},"Image":{"id":2834,"name":"Abdulaziz_2006ce6ff5.jpg","alternativeText":"","caption":"","width":300,"height":300,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Abdulaziz_2006ce6ff5_d51b63fd73.jpg","hash":"thumbnail_Abdulaziz_2006ce6ff5_d51b63fd73","mime":"image/jpeg","name":"thumbnail_Abdulaziz_2006ce6ff5.jpg","path":null,"size":4.87,"width":156,"height":156}},"hash":"Abdulaziz_2006ce6ff5_d51b63fd73","ext":".jpg","mime":"image/jpeg","size":13.15,"url":"/uploads/Abdulaziz_2006ce6ff5_d51b63fd73.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-03-29T09:05:49.657Z","updated_at":"2023-03-29T09:05:49.662Z"}},{"id":1172,"Title":"Lynn Hunsaker, CCXP, RTP","Description":"Chief Customer Officer - ClearAction Continuum","Content":"Lynn Hunsaker, CCXP, is Chief Customer Officer at ClearAction Continuum where she co-founded the Experience Value Exchange for marketing, CX, CS and EX roles to close the gap between what's delivered vs. promised. Her Experience Leadership courses are for experts and the C-suite and board of directors. As a CXPA Recognized Training Provider, her online CCXP courses benefit people in 50+ countries. During 11 years at Applied Materials and 3 years at Sonoco, Lynn's roles included Head of Global Quality, Customer Satisfaction Improvement Manager, Voice of the Customer, Strategic Information Manager, Manager Director of Marketing & Business Development, and Director of Marketing Communications. Lynn designed and taught 24 university courses at UC Berkeley and UC Santa Cruz Extensions, Mission College, and SJSU. She served on the Board of Directors for CXPA and for 5 years she led the world's first global study of B2B CX practices. Lynn is a Certified Quality Manager, Professional Certified Marketer, and Certified MBTI Practitioner. She is a top author on CustomerThink.com where she is one of five Hall of Fame award recipients. Lynn authored 3 handbooks available on Amazon Kindle, including Metrics You Can Manage for Success, Customer Experience Improvement Momentum, and Innovating Superior Customer Experience.","organization":null,"Image":{"id":1444,"name":"Lynn-Hunsaker.png","alternativeText":"","caption":"","width":300,"height":300,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Lynn_Hunsaker_e1c161f303.png","hash":"thumbnail_Lynn_Hunsaker_e1c161f303","mime":"image/png","name":"thumbnail_Lynn-Hunsaker.png","path":null,"size":68.96,"width":156,"height":156}},"hash":"Lynn_Hunsaker_e1c161f303","ext":".png","mime":"image/png","size":166.34,"url":"/uploads/Lynn_Hunsaker_e1c161f303.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-10-20T12:59:39.495Z","updated_at":"2023-01-11T09:28:33.449Z"}},{"id":1173,"Title":"Michelle Batt, CCXP","Description":"Customer Experience Advisor Speaker Facilitator","Content":"Michelle is a Customer Experience (CX) thought leader, advisor, and bi-lingual global keynote speaker and workshop facilitator with 30 years of experience skilled in delivering tangible customer-centered results. She has been a CX practitioner leader for most of her career, building the CX discipline and related teams from scratch within leading multi-national organizations. Most recently, she was Head of CX for AT&T Mexico. Within her CX work, Michelle integrates all key components: voice of the customer (VOC), employee and customer engagement, governance and corporate culture, cross functional collaboration, digital experience and technology, data analytics and human-centered design. \n\nMichelle is a Certified CX Professional by the Customer Experience Professional Association (CXPA) and holds a certificate of Global Leadership from Georgetown University. She is also a graduate of the Harvard Business Analytics Program (HBAP) and fully integrates the newest methodologies of data analytics and machine learning into her CX work. She is known for her engaging team management and workshop facilitation skills, as well as her fun speaking style (in English or Spanish).\n\nMichelle is a founding member and Washington DC area co-lead of the CXPA. 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He has established and managed CX setups globally for Citibank, Mashreq & ADIB to achieve business objectives. He has been an architect of winning multiple CX awards and creating a unique record of moving one of the Banks in UAE from 23rd position to No.1 Bank in customer experience and maintaining it for record 7 consecutive years. He is globally recognized CX Awards Judge & International Motivation & Keynote Speaker. CX future is helping organizations elevate and transform their customer experience to the next level with a mission to solve organizations pains in customer engagement across various channels and processes using advanced CX Maturity Matrix models providing in-depth analysis and evaluation based on VOC matrics, NPS, CSS, CES surveys, customer centric design, Employee engagement, Agile journey mapping, digital online and mobile transformation in line with global CX benchmarks. Recently awarded by ‘Awards international’ as the most experienced judge chairing over 15 events, Faran also helps organizations prepare and WIN! prestigious International CX Awards to help them recognize and celebrate and showcase their achievements in the field of customer experience at Global stage. Faran is also an Award winning Photographer with his work exhibited in Italy, Thailand, United Arab Emirates and Pakistan.Faran Niaz is an accomplished Customer Experience, Digital Transformation & Change Management Expert. Business leader with over 25 years of extensive Global experience with Citibank, Mashreq, and ADIB as Global Head of Customer Experience in establishing and running CX Digital and Social media channels, Alternate Channels, Call Centers, Customer Service units, Complaint Resolution units, and end-to-end Quality setups. Faran Niaz specializes in strategizing, providing consultations, leading teams, and managing Agile and Journey Map-driven Customer Experience to achieve strategic business objectives. Globally acclaimed Customer Experience Judge, Trainer, and speaker on various CX platforms as subject matter expert.","organization":{"id":336,"published_at":"2023-05-15T14:58:28.423Z","created_at":"2023-05-15T14:58:27.053Z","updated_at":"2023-05-15T14:58:28.432Z","Title":"CX Future","Description":null,"Link":" http://www.cxfuture.net ","Logo":{"id":3099,"name":"CX Future.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_CX_Future_9c46d6d819.jpg","hash":"thumbnail_CX_Future_9c46d6d819","mime":"image/jpeg","name":"thumbnail_CX Future.jpg","path":null,"size":2.84,"width":156,"height":156}},"hash":"CX_Future_9c46d6d819","ext":".jpg","mime":"image/jpeg","size":3.51,"url":"/uploads/CX_Future_9c46d6d819.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-05-15T14:58:25.139Z","updated_at":"2023-05-15T14:58:25.145Z"}},"Image":{"id":3100,"name":"Faran.jpg","alternativeText":"","caption":"","width":399,"height":399,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Faran_95331e9ba1.jpg","hash":"thumbnail_Faran_95331e9ba1","mime":"image/jpeg","name":"thumbnail_Faran.jpg","path":null,"size":4.55,"width":156,"height":156}},"hash":"Faran_95331e9ba1","ext":".jpg","mime":"image/jpeg","size":16.22,"url":"/uploads/Faran_95331e9ba1.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-05-15T14:59:01.031Z","updated_at":"2023-05-15T14:59:01.037Z"}}]},{"__component":"content.title","id":227,"content":"Judges"},{"__component":"content.people-list","id":76,"Name":null,"Biography":[{"id":1043,"Title":"Elena Coronado","Description":"VP of Operations - Playtech Managed Services","Content":"Elena, a seasoned Customer Experience Professional, with over 17 years of experience in Operations, Customer Service and Customer Experience domain. \n\nCurrently the VP of Operations at Playtech Managed Services, she has implemented different projects using a wide array of approaches such as Lean process improvement, RPA, and other Digital Transformation technique. \n\nWhile Customer Experience is indeed her passion, her professional inclination extends to leadership; with excellent talent management, identifying, developing, and growing Talent within the organization. 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