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Nayax is a global fintech company empowering retailers to simplify payments, reduce operations and maximize loyalty & engagement. Nayax takes pride of being an award-winning payment and merchant account powerhouse, driven by customer-centricity. Shirley is a Certified Customer Experience Professional (CCXP), with over 15 years of CX leadership roles in a variety of industries. It is Shirley's passion to help B2B & B2C global companies gain sustainable growth by enriching customers’ lives. She has a comprehensive knowledge and hands-on experience in building CX strategy, gaining customer insights through research & CX measurement, designing and engineering experiences, and above all, creating a culture of human experience, where customers and employees are always first. 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He is responsible for driving major transformational change across the university and within the marketing division.\n\nIn his role, he is the key leader responsible for running the automation and personalisation program of the university, including all components of the journey in CX, UX, UI, data science and analysis, market research and intelligence, admissions data integrity and reporting, web and email, marketing technology, admissions technology, personalisation, and data governance functions; managing a team of over 30 specialists and working closely with the CIO portfolio. 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Being a CX professional enabled Shorouk to create wow customer moments through embedding the customer focused culture project among organizations along with operationalizing the CX programs efficiently. Shorouk also has a non stop curiosity about consumer behavior, attitude and purchasing patterns which enabled me to design experiences effectively based on a solid consumer behavior knowledge and research ground. Her passion for CX pushed me to work as a freelancer CCXP trainer and CX Speaker. She trained more than 750 professionals within CX field and consumer behavior. 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His career is distinguished by a commitment to excellence, with a proven track record in process reengineering, operational optimization, and the seamless execution of complex CX initiatives. Having spearheaded more than 50 high-impact CX, Contract Center, Operational Excellence and Programme Management projects across multiple industries and regions, Alp’s cross-country experience underscores his ability to tailor solutions to diverse cultural and business landscapes.\n\nA thought leader in his field, Alp's work consistently elevates organizational performance, driving sustainable improvements in customer satisfaction and brand loyalty. His approach integrates advanced methodologies in business process management, ensuring that each project delivers measurable and enduring results. 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She is a dynamic business transformation agent, customer experience advocate, project manager, and strategy enthusiast, deeply committed to delivering and fostering exemplary customer experiences.\n\nLorna has held prestigious roles, including Chair of Judges and Judge at the International Customer Experience Awards (ICXA) with Awards International, UK. As an ICXA Ambassador, she was instrumental in expanding the organization's presence into the African market, particularly in Kenya. Recently, Lorna was nominated as a Customer Experience Auditor for the Institute of Customer Experience (ICX) Kenya and serves on the Member Engagement Committee, under the governance of the Institute's Board of Directors.\n\nLorna excels in amplifying the voice of the customer, delving into the root causes of customer pain points, and crafting proactive, meaningful solutions that leave lasting positive impressions. Her approach includes a thorough review of processes, products, systems, and employee experiences, always focusing on driving customer-centric key performance indicators that yield a strong return on investment.\n\nIn addition to her professional achievements, Lorna is passionate about identifying and nurturing talent, growing leaders through coaching, and unlocking their potential. She is particularly effective in delivering results through a competent and empowered team. Lorna has also volunteered as a Cohort Leader for the Thrive with Mentoring program in Kenya, an international mentoring initiative for women headquartered in Switzerland.\n\nIn her personal life, Lorna enjoys coaching, mentoring, cooking, event planning, singing, and supporting the less fortunate in society.\n","organization":{"id":742,"published_at":"2024-09-02T14:46:21.881Z","created_at":"2024-09-02T14:46:20.978Z","updated_at":"2024-09-02T14:46:21.905Z","Title":"KCB Bank Group","Description":null,"Link":" https://kcbgroup.com/ ","Logo":{"id":6417,"name":"KCB Bank Group.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_KCB_Bank_Group_df50ca2096.jpg","hash":"thumbnail_KCB_Bank_Group_df50ca2096","mime":"image/jpeg","name":"thumbnail_KCB Bank Group.jpg","path":null,"size":3.38,"width":156,"height":156}},"hash":"KCB_Bank_Group_df50ca2096","ext":".jpg","mime":"image/jpeg","size":4.54,"url":"/uploads/KCB_Bank_Group_df50ca2096.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-09-02T14:46:09.971Z","updated_at":"2024-09-02T14:46:09.986Z"}},"Image":{"id":6418,"name":"Lorna Katile Makau.jpg","alternativeText":"","caption":"","width":3840,"height":3840,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Lorna_Katile_Makau_07a2685ac1.jpg","hash":"large_Lorna_Katile_Makau_07a2685ac1","mime":"image/jpeg","name":"large_Lorna Katile Makau.jpg","path":null,"size":90.69,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Lorna_Katile_Makau_07a2685ac1.jpg","hash":"small_Lorna_Katile_Makau_07a2685ac1","mime":"image/jpeg","name":"small_Lorna Katile Makau.jpg","path":null,"size":32.65,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Lorna_Katile_Makau_07a2685ac1.jpg","hash":"medium_Lorna_Katile_Makau_07a2685ac1","mime":"image/jpeg","name":"medium_Lorna Katile Makau.jpg","path":null,"size":58.18,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Lorna_Katile_Makau_07a2685ac1.jpg","hash":"thumbnail_Lorna_Katile_Makau_07a2685ac1","mime":"image/jpeg","name":"thumbnail_Lorna Katile Makau.jpg","path":null,"size":5.9,"width":156,"height":156}},"hash":"Lorna_Katile_Makau_07a2685ac1","ext":".jpg","mime":"image/jpeg","size":925.6,"url":"/uploads/Lorna_Katile_Makau_07a2685ac1.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-09-02T15:04:23.834Z","updated_at":"2024-09-02T15:04:23.848Z"}},{"id":3631,"Title":"Ines Järvsoo","Description":"Customer Experience Manager","Content":"Ines has accumulated over 25 years of experience in effectively managing customer bases, always with the goal of enhancing value and loyalty. Following her true passion has driven Ines to become a founding member and ambassador of the European Customer Experience Organization (ECXO).\n\nOriginally from Estonia, Ines has lived in such diverse places as Egypt, the United States, Italy, France, Switzerland, Croatia and Luxembourg. She thrives in multicultural environments and values the fresh perspectives that different cultures bring.\n\nHer current adventure finds her at Dennemeyer, where she serves as Customer Experience Manager. Dennemeyer is not just an Intellectual Property (IP) industry leader; it is a global full-service powerhouse of IP management with over six decades of practice. As part of the Dennemeyer family, she is on a mission to elevate customer experience within the company and beyond. 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He has been with Kantar for over 17 years, and since 2019 in his current role as Managing Director at Kantar Greece. He leads a talented team of experts and helps companies develop the marketing and customer strategies that shape their future. 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She describes this experience as a real CX School, where she was brainwashed into customer-centric thinking and doing. When your customers are also owners of the business, it really forces the business to put the customer at the center of everything you do. In her role with the Customer Insight, Data & Partnership team, she was responsible for delivering BtC consumer insights to help BtB clients enhance sales, strengthen BtC customer relationships, and develop customer-centric business strategies.\n\nOver the past eight years, Marjoannika has shared her passion and expertise in customer-insight-driven business development within the Danish start-up scene, holding roles in four different companies. She has also contributed to several customer experience (CX) research studies in the Nordic countries, the UK, and the USA as a freelance customer insight specialist, further deepening her knowledge in the field.\n\nIn her current role as Global Head of CX and a member of the Senior Leadership Team, Marjoannika leads the CX Team and global, cross-functional CX initiatives.\n\nShe holds a Master’s degree in Social Sciences and a vocational teacher certification.\n\nAs a passionate advocate of service design thinking and continuous learning, she is committed to rethinking, relearning, and unlearning in order to drive growth for businesses, employees, and customers alike.\n","organization":{"id":762,"published_at":"2024-09-26T12:53:34.510Z","created_at":"2024-09-26T12:53:32.982Z","updated_at":"2024-09-26T12:53:34.538Z","Title":"Zensai","Description":null,"Link":"https://zensai.com","Logo":{"id":6518,"name":"Zensai.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Zensai_3857939736.jpg","hash":"thumbnail_Zensai_3857939736","mime":"image/jpeg","name":"thumbnail_Zensai.jpg","path":null,"size":3.59,"width":156,"height":156}},"hash":"Zensai_3857939736","ext":".jpg","mime":"image/jpeg","size":4.35,"url":"/uploads/Zensai_3857939736.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-09-26T12:53:31.479Z","updated_at":"2024-09-26T12:53:31.494Z"}},"Image":{"id":6965,"name":"Marjoannika.jpg","alternativeText":"","caption":"","width":1161,"height":1161,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Marjoannika_a455875ef7.jpg","hash":"large_Marjoannika_a455875ef7","mime":"image/jpeg","name":"large_Marjoannika.jpg","path":null,"size":81.7,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Marjoannika_a455875ef7.jpg","hash":"small_Marjoannika_a455875ef7","mime":"image/jpeg","name":"small_Marjoannika.jpg","path":null,"size":27,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Marjoannika_a455875ef7.jpg","hash":"medium_Marjoannika_a455875ef7","mime":"image/jpeg","name":"medium_Marjoannika.jpg","path":null,"size":51.1,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Marjoannika_a455875ef7.jpg","hash":"thumbnail_Marjoannika_a455875ef7","mime":"image/jpeg","name":"thumbnail_Marjoannika.jpg","path":null,"size":4.91,"width":156,"height":156}},"hash":"Marjoannika_a455875ef7","ext":".jpg","mime":"image/jpeg","size":106.29,"url":"/uploads/Marjoannika_a455875ef7.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-04-30T14:46:12.483Z","updated_at":"2025-04-30T14:46:12.504Z"}},{"id":3641,"Title":"Hendrik Weber","Description":"Global CX Executive Leader | Innovating Customer Experience","Content":"As an executive leader with over 24 years in Customer Experience, I've harnessed my deep expertise to drive innovation and shape best-in-class customer and partner solutions. My entrepreneurial spirit isn't just about establishing businesses—it's about pioneering innovative approaches and constantly refining the CX landscape.\n\nMy commitment extends beyond strategic implementation. I believe in fostering high-performing teams and mentoring the next generation of CX leaders, ensuring a legacy of excellence. Rooted in my leadership philosophy is the principle of mutual success; I champion symbiotic partnerships, where both parties are deeply invested in shared victories.\n\nManaging and optimizing expansive Customer Experience operations across diverse regions has enriched my global perspective, ensuring top-tier customer and client loyalty. Success, to me, isn't just an achievement—it's a continual journey of forging lasting relationships, nurturing talent, and staying at the forefront of industry trends. 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With a PhD in Medicine and over 20 years of experience in senior management roles at leading international research organizations like GfK and Ipsos, she brings a unique blend of scientific understanding and practical leadership to her work as a CX and EX consultant and trainer.\nHer expertise lies in:\n- Developing and implementing human-centric strategies that prioritize understanding and fulfilling human needs.\n- Guiding forward-thinking companies through CX and EX diagnostics, strategy development, and corporate value alignment.\nMarina is a recipient of the Kotler Award and author of \"Finding Serenity amid the Chaos. 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She has worked with top brands across various industries, leading CX and VoC transformations for both B2B and B2C organizations.\n\n \n\nMelanie is the Founder & Principal Consultant at Melanie Disse Consulting, where she spends her time helping clients build CX excellence.\n\n \n\nAs a Consultant & Tech Advisor, Melanie has a thorough understanding of the industry and market trends and frequently shares thought leadership via content and speaking engagements.","organization":{"id":700,"published_at":"2024-07-24T10:58:53.324Z","created_at":"2024-07-24T10:58:52.426Z","updated_at":"2024-07-24T10:58:53.344Z","Title":"Melanie Disse Consulting","Description":null,"Link":null,"Logo":{"id":6297,"name":"Melanie Disse Consulting_Logo_png.png","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Melanie_Disse_Consulting_Logo_png_8195f657d6.png","hash":"thumbnail_Melanie_Disse_Consulting_Logo_png_8195f657d6","mime":"image/png","name":"thumbnail_Melanie Disse Consulting_Logo_png.png","path":null,"size":11.76,"width":156,"height":156}},"hash":"Melanie_Disse_Consulting_Logo_png_8195f657d6","ext":".png","mime":"image/png","size":23.11,"url":"/uploads/Melanie_Disse_Consulting_Logo_png_8195f657d6.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-07-24T10:58:24.244Z","updated_at":"2024-07-24T10:58:24.257Z"}},"Image":{"id":6966,"name":"Melanie Disse.jpg","alternativeText":"","caption":"","width":800,"height":800,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Melanie_Disse_359e72a1fd.jpg","hash":"small_Melanie_Disse_359e72a1fd","mime":"image/jpeg","name":"small_Melanie Disse.jpg","path":null,"size":37.3,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Melanie_Disse_359e72a1fd.jpg","hash":"medium_Melanie_Disse_359e72a1fd","mime":"image/jpeg","name":"medium_Melanie Disse.jpg","path":null,"size":70.26,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Melanie_Disse_359e72a1fd.jpg","hash":"thumbnail_Melanie_Disse_359e72a1fd","mime":"image/jpeg","name":"thumbnail_Melanie Disse.jpg","path":null,"size":6.87,"width":156,"height":156}},"hash":"Melanie_Disse_359e72a1fd","ext":".jpg","mime":"image/jpeg","size":79.33,"url":"/uploads/Melanie_Disse_359e72a1fd.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-04-30T14:51:24.759Z","updated_at":"2025-04-30T14:51:24.777Z"}},{"id":3658,"Title":"Nawt Almutairi","Description":"CX Expert","Content":"Nawt lived in England for about a decade, during that she invistigated different topics and different phenomenons, related to culture types, behavioural science, Customer Journey, Customer culture, E-services and international Marketing. She is a publisher of research papers in international journals, about Customer Journey, Customer Experience, E-services, Knowledge Management, human Centric and social media marketing, and social media infuencers. 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By conducting focus groups and indepth interviews with individuals and business customers in both private and governmental sectors.\n • She measured Beneficiaries Awareness about Ministry of communication & information technology 2021.\n\n • She is a pationate speaker in international and national CX, business and academic conferences.","organization":null,"Image":{"id":6968,"name":"Nawt Almutairi.jpg","alternativeText":"","caption":"","width":400,"height":400,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Nawt_Almutairi_40f030afb4.jpg","hash":"thumbnail_Nawt_Almutairi_40f030afb4","mime":"image/jpeg","name":"thumbnail_Nawt Almutairi.jpg","path":null,"size":3.49,"width":156,"height":156}},"hash":"Nawt_Almutairi_40f030afb4","ext":".jpg","mime":"image/jpeg","size":11.72,"url":"/uploads/Nawt_Almutairi_40f030afb4.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T13:42:06.426Z","updated_at":"2025-05-05T13:42:06.444Z"}},{"id":3659,"Title":"Anand Nigam","Description":"Co-Founder","Content":"Anand Nigam is a well-rounded Market Research professional with extensive experience in client management, coupled with strong analytical thinking and business acumen. He has over 23 years of experience spanning across several markets covering Asia, Middle East, and Africa. 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With over 25 years of activity in B2B customer-facing operations, Michael now assists B2B companies with their CX strategy, Customer Journey Mapping, VoC programmes, and complaint management processes. From 2012-2020 he was responsible for Process Excellence in Customer Care across the ABB Group’s worldwide network. Apart from being a Certified Customer Experience Professional, Michael also has qualifications in Lean 6 Sigma, Quality Management, NPS 2, and Risk Management. He studied Business Economics at the University of Zürich in Switzerland. Michael founded CX-Excellence.com in 2020 and is based near Lugano, Switzerland. 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She has an impressive bank of success stories, placements and a wide range of knowledge to be able to talk about and bring to the table. \n\nHannah believes that one of the crucial reasons behind her success is her ability to foster close and trusting relationships with people. Hannah gets people talking, about the things that truly matter. Having lots of energy and passion is also what makes Hannah a unique and popular professional in the executive search space. \n\nHannah’s experience spans multiple industries and sectors including Financial Services, Utilities, Technology, Housing, Women in Engineering and Women in Technology. Diversity & Inclusion has been a core focus and passion of Hannah’s for many years.\n\nHannah heads up Gallop Executive, a recruitment search firm specialising in the placement of senior leaders across marketing, operations and digital, bringing together the knowledge and excellence of a corporate search firm, with the agility and commitment of a boutique. \n\nHannah has most recently previously worked at Korn Ferry, where within 6 months she was named as one of the Top 10 Performing New Starters globally, supporting a range of Blue Chip and SME businesses to hire for the best talent globally across marketing, operations and digital. 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With a strong focus on customer-centricity, I have spearheaded numerous initiatives to enhance customer experience strategies, improve NPS scores, and drive customer loyalty.\n\nThroughout my career, I have championed the development of a customer-centric culture within organizations, leveraging my deep understanding of customer experience and AI technologies. I continuously stay ahead of the curve in identifying and implementing new technologies and tools to optimize CX strategies.\n\nFurthermore, my extensive experience in people management enables me to build high-performing teams that are dedicated to delivering exceptional customer experiences. 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As Senior Director of Operations Delivery at Capital One Emma is responsible for ensuring the right outcomes for customers in all contact centres. In addition she has workforce management and agent knowledge teams within her function. Her focus is to ensure well trained, knowledgeable staff are always available to deliver the best outcome for the customer and she does this across an in-house and outsourced model both offshore and in the UK. With a passion for people and delivering great service she relishes the opportunity to recover situations for customers where the expected levels of service may have fallen short. An inspiring leader she strives to get the best out of people focusing on development of people and teams. 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Building key organizational capabilities with significant impact on business performance, people development and process management Bas has improved their service delivery and transformed and optimized the employee and customer experience. Bas is currently finishing his first book 'The CX Pitch' based on his experiences in various companies and countries in alignment with the CXPA framework. 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He has established and managed CX setups globally for Citibank, Mashreq & ADIB to achieve business objectives. He has been an architect of winning multiple CX awards and creating a unique record of moving one of the Banks in UAE from 23rd position to No.1 Bank in customer experience and maintaining it for record 7 consecutive years. He is globally recognized CX Awards Judge & International Motivation & Keynote Speaker. CX future is helping organizations elevate and transform their customer experience to the next level with a mission to solve organizations pains in customer engagement across various channels and processes using advanced CX Maturity Matrix models providing in-depth analysis and evaluation based on VOC matrics, NPS, CSS, CES surveys, customer centric design, Employee engagement, Agile journey mapping, digital online and mobile transformation in line with global CX benchmarks. Recently awarded by ‘Awards international’ as the most experienced judge chairing over 15 events, Faran also helps organizations prepare and WIN! prestigious International CX Awards to help them recognize and celebrate and showcase their achievements in the field of customer experience at Global stage. Faran is also an Award winning Photographer with his work exhibited in Italy, Thailand, United Arab Emirates and Pakistan.Faran Niaz is an accomplished Customer Experience, Digital Transformation & Change Management Expert. Business leader with over 25 years of extensive Global experience with Citibank, Mashreq, and ADIB as Global Head of Customer Experience in establishing and running CX Digital and Social media channels, Alternate Channels, Call Centers, Customer Service units, Complaint Resolution units, and end-to-end Quality setups. 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He has over 20 years of experience serving and leading several key functions such as Operations, Solution Design, Strategy Consulting, Project Management, Account Management, and Transformation at some of the world's leading enterprises.\n\nFrom being a founding member of a technology start up in early 2000s, to now being the Vice President of Business Transformation at Teleperformance, Abhinav has deep domain expertise in the realms of Customer Experience and Transformation. Abhinav writes a LinkedIn blog called \"CX and Transformation\" along with publishing articles and podcasts for various channels. \n\nAbhinav holds a bachelor's degree in mathematics and physics. 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Currently, he works as an independent CX consultant and trainer, helping global firms focus better on their customers. \nHis experience spans research and advisory projects for clients across industries (auto, banking, ecommerce, tech, government) and geos (APAC, ANZ, EMEA, US). He is adept at advising CXOs and delivering executive workshops. \nHe is also a top-rated keynote speaker and judge in APAC. As a thought leader on CX, he is frequently quoted in the national and international media.\nHe holds an MBA from IIM Bangalore and an Engineering degree from Pune University. \nAreas of expertise – Customer Experience (CX), CX management, Customer Centricity, CX measurement, VoC, Design, Employee Experience (EX), UX, Journey mapping.","organization":null,"Image":{"id":6975,"name":"Amit Bhatia.jpg","alternativeText":"","caption":"","width":625,"height":625,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Amit_Bhatia_fe122b50e0.jpg","hash":"small_Amit_Bhatia_fe122b50e0","mime":"image/jpeg","name":"small_Amit Bhatia.jpg","path":null,"size":32.47,"width":500,"height":500},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Amit_Bhatia_fe122b50e0.jpg","hash":"thumbnail_Amit_Bhatia_fe122b50e0","mime":"image/jpeg","name":"thumbnail_Amit Bhatia.jpg","path":null,"size":4.82,"width":156,"height":156}},"hash":"Amit_Bhatia_fe122b50e0","ext":".jpg","mime":"image/jpeg","size":50.72,"url":"/uploads/Amit_Bhatia_fe122b50e0.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:03:10.399Z","updated_at":"2025-05-05T14:03:10.417Z"}},{"id":3672,"Title":"Nuran Mekky","Description":"Founder and CEO","Content":"Nuran Mekky is a leading expert in Customer Experience Management with 17 years of experience driving transformative CX and digital strategies, utilizing data-driven insights to significantly enhance customer journeys.\n\nNuran excels in orchestrating Customer Relationship Management (CRM) strategies and omni-channel initiatives, overseeing the entire process from ideation to implementation, ensuring a seamless customer experience across the end-to-end customer journey. Her work has significantly transformed customer experience, boosted customer retention, and increased loyalty for esteemed organizations like DAMAC Properties, Eagle Hills Properties, and Gargash Group across the Middle East and Europe.\n\nHer key competencies include Customer Value Management, Digital Transformation, Design Thinking, and Strategic CX Optimization, facilitating informed decision-making that drives revenue and growth.\n\nNuran Mekky is also the CEO and founder of Centriq Consulting Services, where she continues to shape customer-centric landscapes and exemplify transformative CX.","organization":{"id":799,"published_at":"2025-05-05T14:06:26.064Z","created_at":"2025-05-05T14:06:25.119Z","updated_at":"2025-05-05T14:06:26.092Z","Title":"CentriqX","Description":null,"Link":"https://centriqx.com/","Logo":{"id":6976,"name":"centriqx.jpg","alternativeText":"","caption":"","width":108,"height":49,"formats":null,"hash":"centriqx_909aca224e","ext":".jpg","mime":"image/jpeg","size":1.31,"url":"/uploads/centriqx_909aca224e.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:06:23.069Z","updated_at":"2025-05-05T14:06:23.088Z"}},"Image":{"id":6977,"name":"Nuran Mekky.jpg","alternativeText":"","caption":"","width":1056,"height":1056,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Nuran_Mekky_ad848b5327.jpg","hash":"large_Nuran_Mekky_ad848b5327","mime":"image/jpeg","name":"large_Nuran Mekky.jpg","path":null,"size":99.29,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Nuran_Mekky_ad848b5327.jpg","hash":"small_Nuran_Mekky_ad848b5327","mime":"image/jpeg","name":"small_Nuran Mekky.jpg","path":null,"size":27.72,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Nuran_Mekky_ad848b5327.jpg","hash":"medium_Nuran_Mekky_ad848b5327","mime":"image/jpeg","name":"medium_Nuran Mekky.jpg","path":null,"size":58.83,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Nuran_Mekky_ad848b5327.jpg","hash":"thumbnail_Nuran_Mekky_ad848b5327","mime":"image/jpeg","name":"thumbnail_Nuran Mekky.jpg","path":null,"size":4.43,"width":156,"height":156}},"hash":"Nuran_Mekky_ad848b5327","ext":".jpg","mime":"image/jpeg","size":111.51,"url":"/uploads/Nuran_Mekky_ad848b5327.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:06:39.383Z","updated_at":"2025-05-05T14:06:39.400Z"}},{"id":3673,"Title":"Mihai Dragnea","Description":"Head of Business Development","Content":"I am a growth architect. \n\nI am passionate about transforming businesses by crafting innovative strategies that put the customer at the centre of every decision. My approach to leadership is rooted in the belief that real growth happens when we blend creative thinking with analytical precision. Over the years, I’ve consistently built frameworks that address current market demands and anticipate future opportunities, ensuring businesses are always one step ahead.\n\nWhat truly drives me is the opportunity to break new ground—whether it’s pioneering customer engagement methods, launching cutting-edge digital experiences, or optimising internal processes to unlock hidden value. My leadership philosophy revolves around empowering teams to embrace agility, encouraging collaboration across disciplines, and fostering a culture of constant improvement. I believe that great leaders not only set ambitious targets but inspire their teams to exceed them by creating an environment where innovation thrives.\n\nI have a natural ability to simplify complex challenges and turn them into scalable solutions that deliver immediate and sustained success. My strategies, from growing customer bases to improving retention, are designed to create long-term value. I love to lead initiatives that challenge the status quo, fuel competitive advantage, and drive operational excellence.\n\nI am recognised for being:\n\n ● Visionary Innovator\n ● Catalyst for Change\n ● Dynamic Connector\n ● Strategic Forward-Thinker\n ● Influential Thought Leader\n ● Compelling Storyteller\n ● Go-To Source for Guidance\n\nI hold extensive expertise & excellent track record in Global & Local Customer Growth Strategy (B2C, B2B), GTM (Frameworks to Campaign Management), CRM, Loyalty and Retention in senior roles, including Customer Support/Success. I empower Customer-First solutions, automation, data-driven decision-making, creativity, nurture excellence (defying industry standards included) and grow ambitious and high-performing teams;\n\nI am honoured to have served as an Adjunct Professor at the Faculty of Communications & PR, NUPSPA, for 180 1st year students.\n\nI am a technology & innovation ambassador serving as a humble member of the Growceanu and TechAngels.\n\nOutside of work, I’m a grateful husband and father, take pride in my passion for horseback riding, enjoy the challenge of a good chess match, and am learning to master the piano. These pursuits keep me balanced, inspire creativity, provide new perspectives, and enrich my leadership and innovation approach.","organization":{"id":800,"published_at":"2025-05-05T14:08:29.984Z","created_at":"2025-05-05T14:08:29.245Z","updated_at":"2025-05-05T14:08:30.010Z","Title":" BCR Social Finance ","Description":null,"Link":" http://www.bcr-socialfinance.ro ","Logo":{"id":6978,"name":"BCR.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_BCR_35cfc52e1f.jpg","hash":"thumbnail_BCR_35cfc52e1f","mime":"image/jpeg","name":"thumbnail_BCR.jpg","path":null,"size":3.46,"width":156,"height":156}},"hash":"BCR_35cfc52e1f","ext":".jpg","mime":"image/jpeg","size":4.84,"url":"/uploads/BCR_35cfc52e1f.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:08:28.014Z","updated_at":"2025-05-05T14:08:28.030Z"}},"Image":{"id":6979,"name":"Mihai Dragnea.jpeg","alternativeText":"","caption":"","width":1881,"height":1881,"formats":{"large":{"ext":".jpeg","url":"/uploads/large_Mihai_Dragnea_db5ce0eef5.jpeg","hash":"large_Mihai_Dragnea_db5ce0eef5","mime":"image/jpeg","name":"large_Mihai Dragnea.jpeg","path":null,"size":84.28,"width":1000,"height":1000},"small":{"ext":".jpeg","url":"/uploads/small_Mihai_Dragnea_db5ce0eef5.jpeg","hash":"small_Mihai_Dragnea_db5ce0eef5","mime":"image/jpeg","name":"small_Mihai Dragnea.jpeg","path":null,"size":22.79,"width":500,"height":500},"medium":{"ext":".jpeg","url":"/uploads/medium_Mihai_Dragnea_db5ce0eef5.jpeg","hash":"medium_Mihai_Dragnea_db5ce0eef5","mime":"image/jpeg","name":"medium_Mihai Dragnea.jpeg","path":null,"size":46.38,"width":750,"height":750},"thumbnail":{"ext":".jpeg","url":"/uploads/thumbnail_Mihai_Dragnea_db5ce0eef5.jpeg","hash":"thumbnail_Mihai_Dragnea_db5ce0eef5","mime":"image/jpeg","name":"thumbnail_Mihai Dragnea.jpeg","path":null,"size":4.09,"width":156,"height":156}},"hash":"Mihai_Dragnea_db5ce0eef5","ext":".jpeg","mime":"image/jpeg","size":341.97,"url":"/uploads/Mihai_Dragnea_db5ce0eef5.jpeg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:08:38.496Z","updated_at":"2025-05-05T14:08:38.512Z"}},{"id":3674,"Title":"Grant Oliff","Description":"Director of Digital Transformation ","Content":"With strong South African roots, residing in Kent UK, I am currently a Director of Digital Transformation. My expansive career and life experiences have shaped and aligned my passion for people through family, teamwork, and business.\n\nWith a passion for leading teams and guiding their growth, as well as stewarding individuals and companies on their road to success, I have been on a 31-year journey across various industries","organization":{"id":349,"published_at":"2023-06-06T11:35:33.147Z","created_at":"2023-06-06T11:35:30.845Z","updated_at":"2023-06-06T11:35:33.159Z","Title":" Livetec Systems Ltd ","Description":null,"Link":"http://www.livetecsystems.co.uk ","Logo":{"id":3324,"name":"Livetec.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Livetec_03e6341a1c.jpg","hash":"thumbnail_Livetec_03e6341a1c","mime":"image/jpeg","name":"thumbnail_Livetec.jpg","path":null,"size":5.32,"width":156,"height":156}},"hash":"Livetec_03e6341a1c","ext":".jpg","mime":"image/jpeg","size":7.01,"url":"/uploads/Livetec_03e6341a1c.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-06-06T11:35:29.019Z","updated_at":"2023-06-06T11:35:29.026Z"}},"Image":{"id":5076,"name":"Grant Oliff.jpg","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Grant_Oliff_2982670191.jpg","hash":"thumbnail_Grant_Oliff_2982670191","mime":"image/jpeg","name":"thumbnail_Grant Oliff.jpg","path":null,"size":4.73,"width":156,"height":156}},"hash":"Grant_Oliff_2982670191","ext":".jpg","mime":"image/jpeg","size":29.36,"url":"/uploads/Grant_Oliff_2982670191.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-22T11:33:46.119Z","updated_at":"2024-01-22T11:33:46.128Z"}},{"id":3675,"Title":"Zeina Al Taher","Description":"Customer Experience & Marketing Manager","Content":"Awarded Top CX Professional – CXM Star #10 by CXM Magazine 2022\nThroughout my extensive experience over the past 20 years, I was able to adapt to the fast-evolving changes surrounding the continuous shifting in customers’ needs, expectations and behavior by visualizing the end-user experience and then work backwards to plan, strategize and execute CX efforts to deliver great experiences through using the right technologies.\nCurrently holding the position of Head of Customer Experience & Marketing at City Mall – Jordan, I’m responsible for the overall customer experience, foreseeing market changes, dynamics in customer expectations and strategizing to guide the company to live up to those expectations in the fast-evolving digital world. In addition to driving CX strategy trends in the company’s domain of business which is shopping malls as a destination and combining the physical with the digital and offering seamless experiences to customers.\nAs for my experience in the MENA region, I have also worked as a Regional Customer Service Manager at Majid Al Futtaim Properties– MAF shopping centers where my role was to oversee the customer service departments for MAF centers across the Northern Emirates cluster, Bahrain & Oman to achieve standardization in performance protocols, training, policies & procedures to enhance the customer experience and build a culture of absolute 5 star service level at all times.\nI have also expanded to the public sector as a Consultant in the UAE 7-Stars Program for Excellence where my role was to provide consultation services and guidance to government entities to assist them in becoming eligible to enroll in the program by performing classification and process assessment according to Dubai Excellence Model.\n","organization":{"id":104,"published_at":"2022-08-17T14:02:06.287Z","created_at":"2022-08-17T14:02:04.725Z","updated_at":"2022-08-26T14:17:09.609Z","Title":"City Mall ","Description":null,"Link":"http://www.citymall.jo/","Logo":{"id":855,"name":"citymall.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_citymall_6496caca47.jpg","hash":"thumbnail_citymall_6496caca47","mime":"image/jpeg","name":"thumbnail_citymall.jpg","path":null,"size":3.5,"width":156,"height":156}},"hash":"citymall_6496caca47","ext":".jpg","mime":"image/jpeg","size":4.57,"url":"/uploads/citymall_6496caca47.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-08-17T14:02:01.748Z","updated_at":"2022-08-17T14:02:01.768Z"}},"Image":{"id":3985,"name":"Zeina Al Taher.jpg","alternativeText":"","caption":"","width":1142,"height":1142,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Zeina_Al_Taher_af2fd6c047.jpg","hash":"large_Zeina_Al_Taher_af2fd6c047","mime":"image/jpeg","name":"large_Zeina Al Taher.jpg","path":null,"size":160.35,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Zeina_Al_Taher_af2fd6c047.jpg","hash":"small_Zeina_Al_Taher_af2fd6c047","mime":"image/jpeg","name":"small_Zeina Al Taher.jpg","path":null,"size":41.46,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Zeina_Al_Taher_af2fd6c047.jpg","hash":"medium_Zeina_Al_Taher_af2fd6c047","mime":"image/jpeg","name":"medium_Zeina Al Taher.jpg","path":null,"size":90.44,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Zeina_Al_Taher_af2fd6c047.jpg","hash":"thumbnail_Zeina_Al_Taher_af2fd6c047","mime":"image/jpeg","name":"thumbnail_Zeina Al Taher.jpg","path":null,"size":5.37,"width":156,"height":156}},"hash":"Zeina_Al_Taher_af2fd6c047","ext":".jpg","mime":"image/jpeg","size":215.77,"url":"/uploads/Zeina_Al_Taher_af2fd6c047.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-08-24T09:04:53.492Z","updated_at":"2023-08-24T09:04:53.498Z"}},{"id":3676,"Title":"Aileen Machado","Description":"Head of CX Innovation Lab","Content":"Positioned at the intersection of strategic vision and meticulous execution and with nearly 20 years of experience in transforming strategy into tangible results, Aileen combines her IT and management consulting backgrounds with her deep understanding of customer dynamics to craft bespoke, impactful transformations that drive meaningful customer connections and deliver exceptional business results.\n\nAs head of Lexden Group’s CX Innovation Lab, Aileen seamlessly draws from a network of specialists to create tailored solutions for our client’s unique challenges, ensuring that every initiative is more than just an idea— that it’s an orchestrated movement towards creating truly distinctive experiences that resonate deeply with clientele. Her unique cross-industry perspective offers a fresh and forward-thinking approach, empowering luxury brands to elevate their Client Experience Management to the next level.","organization":{"id":801,"published_at":"2025-05-05T14:19:30.206Z","created_at":"2025-05-05T14:19:28.919Z","updated_at":"2025-05-05T14:19:30.230Z","Title":"Lexden CX ","Description":null,"Link":" http://www.lexdengroup.com ","Logo":{"id":6980,"name":"Lexden CX.jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Lexden_CX_9020426025.jpg","hash":"thumbnail_Lexden_CX_9020426025","mime":"image/jpeg","name":"thumbnail_Lexden CX.jpg","path":null,"size":3.01,"width":156,"height":156}},"hash":"Lexden_CX_9020426025","ext":".jpg","mime":"image/jpeg","size":3.9,"url":"/uploads/Lexden_CX_9020426025.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:19:27.702Z","updated_at":"2025-05-05T14:19:27.721Z"}},"Image":{"id":6981,"name":"Aileen Machado.jpg","alternativeText":"","caption":"","width":865,"height":865,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Aileen_Machado_96f0789ecd.jpg","hash":"small_Aileen_Machado_96f0789ecd","mime":"image/jpeg","name":"small_Aileen Machado.jpg","path":null,"size":22.17,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Aileen_Machado_96f0789ecd.jpg","hash":"medium_Aileen_Machado_96f0789ecd","mime":"image/jpeg","name":"medium_Aileen Machado.jpg","path":null,"size":37.74,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Aileen_Machado_96f0789ecd.jpg","hash":"thumbnail_Aileen_Machado_96f0789ecd","mime":"image/jpeg","name":"thumbnail_Aileen Machado.jpg","path":null,"size":5.02,"width":156,"height":156}},"hash":"Aileen_Machado_96f0789ecd","ext":".jpg","mime":"image/jpeg","size":43.76,"url":"/uploads/Aileen_Machado_96f0789ecd.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-05T14:19:39.000Z","updated_at":"2025-05-05T14:19:39.017Z"}},{"id":3677,"Title":"Karim Ali","Description":"Founder & CEO","Content":"Entrepreneur | Startup Enthusiast | Founder & CEO of 🚀 KenKo 🚀 \n\nI'm Karim Ali, an Entrepreneur, Startup Enthusiast, and the proud Founder and CEO of KenKo. My passion lies in catalyzing innovation and fostering empowerment within the startup ecosystem across the MENA region.\n\nAt KenKo, we are on a mission to cultivate a vibrant environment for early-stage ventures. Through tailored programs, mentorship initiatives, and a unique blend of expertise, we aim to drive the success of budding entrepreneurs.\n\nMy journey in the business world has been marked by significant contributions to the success of companies like almentor, where education is a steadfast purpose. I bring a proven track record in business development, strategic leadership, and forging impactful partnerships. My experience spans renowned organizations such as Orange, Emirates Airlines, Travelstart, Aspire Lifestyles, and Almentor.\n\nMy commitment to elevating customer experiences is evident through digital transformations and robust support frameworks. Education is a cornerstone of my professional background, with an Executive MBA from Quantic School of Business and Technology and a Diploma in Managing Travel Business from IATA, reflecting my dedication to continuous learning.\n\nI'm here to connect, collaborate, and explore opportunities with fellow enthusiasts in the dynamic world of startups and business. Let's share insights and work together toward mutual success!\n\nFeel free to reach out, and let the collaboration begin! 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This customer-centric approach has enabled him to build a stable and long-term profitable individual insurance business, build an internal customer center and transfer to a profit-center, successfully lead multi-country teams and businesses, as well as to lead several big IT / Operations / Change & Transformation projects and programs.\n\nDavid shares: \"I love participating in the ICXA again as Customer experience is my real passion. This is why I founded ILoveCX. We offer a variety of services to companies, including CX/EX audits, consultancy, trainings, mentoring, and more. Beyond these services, my extensive experience enables me to assist with CX/EX-focused programs and change & transformation guidance. Additionally, I established a community of CX/EX professionals and enthusiasts, where customer-focused individuals gather for lively discussions and debates. 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Her work inspires innovation and drives growth through enhanced business processes.\n\nThe author of three global bestsellers—Customer Experience 2, 3, and 5—Sirte explores the impact of multi-agent AI networks, digital assistants, and machine customers on business and CX/EX strategies. Recognised as one of the TOP 25 CX Leaders to Follow in AI, CXM Stars TOP 25 CX Influencer, TOP 50 CX Network Influencer, TOP 150 Global CX Thought Leader, and TOP 33 Inspiring Women in CX, she is a familiar presence on international CX stages and awards juries.\n\nSirte is passionately championing CX all over the world – especially in the Nordics, the Caribbean, and South-East Asia as a keynote speaker and CX/Business Designer.\n\nCombining groundbreaking research with extensive experience, she provides practical guidance to help organisations in embracing AI-driven transformation while maintaining a strong focus on human-centric customer experience.\n\nSirte is known for translating customer understanding to concrete actions and results in a fast, fun and cost-efficient way. 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Dajani","Description":"Group Chief Marketing and Customer Centricity Officer","Content":"Visionary Marketing Leader | Global Advertising Strategist | Customer Experience (CX) Innovator\nDriving Brand Growth and Human-Centric Transformations Across 20+ Markets\n\nWith 24+ years at the intersection of marketing, advertising, and CX, Hussein has redefined how brands engage audiences in the digital age. From leading global agency networks to architecting enterprise-wide customer journeys, he blends creativity, data, and technology to deliver measurable business outcomes.\n\nCore Expertise:\n- Strategic Marketing Leadership: Built award-winning campaigns for Fortune 500 brands (WPP, Publicis) and scaled digital-first strategies for enterprises.\n\n- Advertising Innovation: Managed $100M+ client portfolios at top agencies, driving ROI through integrated media, content, and MarTech solutions.\n\n- CX Transformation: Pioneered customer-centric overhauls for Nissan AMIO (Africa, Middle East, India, Turkey, Oceania), earning the Nissan Way Award for breakthrough innovation.\n\nCareer Milestones:\nAward-Winning Leadership:\n- Ranked among the Top 50 Global CX Influencers (2024) and inducted into the CX Hall of Fame (2023).\n\n- Named one of the MENAT’s 40 Most Influential Marketers (Gulf Marketing Review) and Huffington Post’s “10 People Reshaping MENA’s Marketing Communications.”\n\n- Honored as CX Professional of the Year (2022) and BIZZNXT Award winner for tech-driven brand excellence.\n\nGlobal Impact:\n- As Group Chief Marketing and Customer Centricity Officer at Petromin Corporation, oversees 8 business verticals across KSA and India, unifying brand storytelling with CX innovation.\n\n- Former Partner & CMO at Deloitte Digital, leading Advertising, CX, Content and Commerce solutions for MENA enterprises.\n\n- Agency-to-Client Mastery: Transitioned seamlessly from managing WPP/Publicis’ largest regional accounts to driving in-house digital transformations for retail giants.\n\nAdvisory & Thought Leadership:\n- Advisory Board Member: CMO Council Middle East, shaping marketing trends in high-growth markets.\n\n- Keynote Speaker: Advocates for AI-driven marketing, hyper-personalized CX, and the future of brand-consumer relationships.","organization":{"id":214,"published_at":"2022-11-18T12:24:49.072Z","created_at":"2022-11-18T12:24:47.535Z","updated_at":"2022-11-18T12:24:49.081Z","Title":"PETROMIN CORPORATION","Description":null,"Link":"https://petromin.com/","Logo":{"id":1805,"name":"Petromin.png","alternativeText":"","caption":"","width":201,"height":80,"formats":null,"hash":"Petromin_429f8fad8d","ext":".png","mime":"image/png","size":3.07,"url":"/uploads/Petromin_429f8fad8d.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-18T12:24:44.309Z","updated_at":"2022-11-18T12:24:44.315Z"}},"Image":{"id":6999,"name":"Hussein Dajani.png","alternativeText":"","caption":"","width":800,"height":800,"formats":{"small":{"ext":".png","url":"/uploads/small_Hussein_Dajani_5d00bb12a8.png","hash":"small_Hussein_Dajani_5d00bb12a8","mime":"image/png","name":"small_Hussein Dajani.png","path":null,"size":496.31,"width":500,"height":500},"medium":{"ext":".png","url":"/uploads/medium_Hussein_Dajani_5d00bb12a8.png","hash":"medium_Hussein_Dajani_5d00bb12a8","mime":"image/png","name":"medium_Hussein Dajani.png","path":null,"size":1126.71,"width":750,"height":750},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Hussein_Dajani_5d00bb12a8.png","hash":"thumbnail_Hussein_Dajani_5d00bb12a8","mime":"image/png","name":"thumbnail_Hussein Dajani.png","path":null,"size":50.14,"width":156,"height":156}},"hash":"Hussein_Dajani_5d00bb12a8","ext":".png","mime":"image/png","size":966.13,"url":"/uploads/Hussein_Dajani_5d00bb12a8.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-05-06T13:51:45.971Z","updated_at":"2025-05-06T13:51:45.996Z"}},{"id":3690,"Title":"Latina Angelova","Description":"Director Product Strategy & GTM","Content":"I believe that every company needs to proactively address customer needs if it wants to be successful. This is why for almost 10 years now, I have devoted my professional career to putting the customer first, working with some of the biggest names in healthcare, B2B, insurance and finance. It is within my daily responsibilities to develop innovations in the field of prescriptive and predictive CX analytics. 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Moreover, she had the honor of serving as a judge in several forums including D2C brand leadership awards , GCXA 2022-23, lending her expertise as a distinguished industry expert.\n\nAwards\n\n2023: Winner - Top Global CX Professional Award at the CXMStars™ \n Winner - Mumbai's Woman Leader at World Women Leadership Congress\n Winner - Most Talented Quality Leader at World Quality Congress\n2022: Winner - Top Global CX Professional Award at the CXMStars™ \n2021: Winner - CX Personality of the Year at Leadership Summit and Awards \n","organization":{"id":268,"published_at":"2023-01-31T14:35:44.985Z","created_at":"2023-01-31T14:35:43.471Z","updated_at":"2023-01-31T14:37:24.047Z","Title":"Hansa Research Group","Description":null,"Link":null,"Logo":{"id":2466,"name":"Hansa LOgo.jpg","alternativeText":"","caption":"","width":151,"height":65,"formats":null,"hash":"Hansa_L_Ogo_ef56c736ee","ext":".jpg","mime":"image/jpeg","size":3.33,"url":"/uploads/Hansa_L_Ogo_ef56c736ee.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-31T14:35:40.439Z","updated_at":"2023-01-31T14:35:40.523Z"}},"Image":{"id":4895,"name":"Piyali Chatterjee Konar.jpg","alternativeText":"","caption":"","width":517,"height":517,"formats":{"small":{"ext":".jpg","url":"/uploads/small_Piyali_Chatterjee_Konar_75cc889f14.jpg","hash":"small_Piyali_Chatterjee_Konar_75cc889f14","mime":"image/jpeg","name":"small_Piyali Chatterjee Konar.jpg","path":null,"size":33.54,"width":500,"height":500},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Piyali_Chatterjee_Konar_75cc889f14.jpg","hash":"thumbnail_Piyali_Chatterjee_Konar_75cc889f14","mime":"image/jpeg","name":"thumbnail_Piyali Chatterjee Konar.jpg","path":null,"size":5.85,"width":156,"height":156}},"hash":"Piyali_Chatterjee_Konar_75cc889f14","ext":".jpg","mime":"image/jpeg","size":36.25,"url":"/uploads/Piyali_Chatterjee_Konar_75cc889f14.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-12-12T15:43:20.058Z","updated_at":"2023-12-12T15:43:20.065Z"}},{"id":3702,"Title":"Praveen Nijhara ","Description":"Chief Executive Officer","Content":"Praveen Nijhara is the Chief Executive Officer (CEO) of Hansa Research Group, the largest Indian consumer insights & market research organization headquartered in India. Through the opening of new offices in Singapore, Bangladesh, and the United Arab Emirates, he has created new business avenues for the organization and increased its global reach. \nAs a Market Research expert with specific expertise in the area of Customer Experience (CX), Praveen has been a part of the market research industry for more than 28 years having started his career as a researcher working with Market & Opinion Research International (MORI) in London. Praveen has provided strategic consulting to large organizations across sectors such as hospitality, banking, insurance, telecom, retail, automotive among others where he has helped clients across the globe build customer-centric strategies to maximize business outcomes. \nHe is an internationally recognized CX Thought Leader and Keynote Speaker and was recognised in 2019 as the top ‘50 Most Impactful CX Consultants’. He also received the ‘CEO with the Highest Quality Orientation Award’ in 2023. He is a Jury Member of many prestigious international and Indian awards such as the International Customer Experience Awards – Amsterdam (ICXA), Gulf Customer Experience Awards – Dubai (GCXA), Customer Happiness Summit & Awards – Dubai, Customer Fest – India among others. \nHe was part of the managing committee of the Market Research Society of India from 2019-24 and it’s Secretary in 2021-22.\nHe holds a Bachelor’s in Commerce degree and a Master's in Business Administration in Marketing.","organization":{"id":268,"published_at":"2023-01-31T14:35:44.985Z","created_at":"2023-01-31T14:35:43.471Z","updated_at":"2023-01-31T14:37:24.047Z","Title":"Hansa Research Group","Description":null,"Link":null,"Logo":{"id":2466,"name":"Hansa LOgo.jpg","alternativeText":"","caption":"","width":151,"height":65,"formats":null,"hash":"Hansa_L_Ogo_ef56c736ee","ext":".jpg","mime":"image/jpeg","size":3.33,"url":"/uploads/Hansa_L_Ogo_ef56c736ee.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-01-31T14:35:40.439Z","updated_at":"2023-01-31T14:35:40.523Z"}},"Image":{"id":4853,"name":"Praveen Nijhara.jpg","alternativeText":"","caption":"","width":2832,"height":2832,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Praveen_Nijhara_6145873049.jpg","hash":"large_Praveen_Nijhara_6145873049","mime":"image/jpeg","name":"large_Praveen Nijhara.jpg","path":null,"size":99.28,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Praveen_Nijhara_6145873049.jpg","hash":"small_Praveen_Nijhara_6145873049","mime":"image/jpeg","name":"small_Praveen Nijhara.jpg","path":null,"size":28.76,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Praveen_Nijhara_6145873049.jpg","hash":"medium_Praveen_Nijhara_6145873049","mime":"image/jpeg","name":"medium_Praveen Nijhara.jpg","path":null,"size":59.22,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Praveen_Nijhara_6145873049.jpg","hash":"thumbnail_Praveen_Nijhara_6145873049","mime":"image/jpeg","name":"thumbnail_Praveen Nijhara.jpg","path":null,"size":4.67,"width":156,"height":156}},"hash":"Praveen_Nijhara_6145873049","ext":".jpg","mime":"image/jpeg","size":721.3,"url":"/uploads/Praveen_Nijhara_6145873049.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-30T15:57:02.244Z","updated_at":"2023-11-30T15:57:02.250Z"}},{"id":3703,"Title":"Hamdi Al-Amawi","Description":"Principal, Customer Experience ","Content":"Hamdi is a CX practitioner with a passion for human centricity to deliver exceptional customer experience at organizations. he has more than 20 years of experience in customer experience management working in different industries such as logistics, retail, manufacturing, airline, telecoms , non-profit and consulting organizations , with an outstanding record of success and a deep commitment to creating and driving revenue and continuous improvement of businesses in challenging customer-centric markets. During his career Hamdi led different successful CX improvement projects , He strongly believes that providing exceptional Customer Experience not only drives business growth and customer loyalty but also improves people’s quality of life. He is a co-author of the book \"Customer Experience5 (CX5) \" alongside global customer experience experts , he judges in several Customer Experience Awards like Saudi, Gulf, and International CX Awards, and Customer Centricity World Series Awards, Hamdi works as a Principal, Customer Experience at METHOD Corp. for Consulting , he is also a Co-Chair , Education Programs at XMGlobal Collaborative , a global organization which focuses on Experience Management to advance the human experience across industries through collaborative learning and innovation. His main areas of expertise are experience management, service excellence , strategy, continuous improvement, employee engagement, consulting and training.\n","organization":{"id":698,"published_at":"2024-07-24T10:51:31.929Z","created_at":"2024-07-24T10:51:31.149Z","updated_at":"2024-07-24T10:51:31.952Z","Title":"Method Corp.","Description":null,"Link":"http://www.methodcorp.com","Logo":{"id":6294,"name":"Method Corp..jpg","alternativeText":"","caption":"","width":200,"height":200,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Method_Corp_d0a5ba127e.jpg","hash":"thumbnail_Method_Corp_d0a5ba127e","mime":"image/jpeg","name":"thumbnail_Method Corp..jpg","path":null,"size":3.02,"width":156,"height":156}},"hash":"Method_Corp_d0a5ba127e","ext":".jpg","mime":"image/jpeg","size":4.01,"url":"/uploads/Method_Corp_d0a5ba127e.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-07-24T10:51:16.427Z","updated_at":"2024-07-24T10:51:16.442Z"}},"Image":{"id":4767,"name":"Hamdi Amawi.jpg","alternativeText":"","caption":"","width":413,"height":413,"formats":{"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Hamdi_Amawi_1adae95968.jpg","hash":"thumbnail_Hamdi_Amawi_1adae95968","mime":"image/jpeg","name":"thumbnail_Hamdi Amawi.jpg","path":null,"size":3.72,"width":156,"height":156}},"hash":"Hamdi_Amawi_1adae95968","ext":".jpg","mime":"image/jpeg","size":16.64,"url":"/uploads/Hamdi_Amawi_1adae95968.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2023-11-21T11:39:07.616Z","updated_at":"2023-11-21T11:39:07.625Z"}},{"id":3704,"Title":"Elena Coronado","Description":"VP Operations & CX ","Content":"Elena,A seasoned customer experience professional with over 18 years of experience in operations , customer services, product, project management and customer experience domain. \nCurrently VP of operations & CX at 10Bet. She has implemented different projects using a wide array of approaches, such as lean process improvement,RPA,AI solutions and other digital transformation techniques. \nWhile Customer experience is indeed her passion , her professional inclination extends to leadership: with excellent talent management, identifying, developing, and growing talent within the organization.\n","organization":{"id":793,"published_at":"2025-03-20T12:25:23.039Z","created_at":"2025-03-20T12:25:22.237Z","updated_at":"2025-03-20T12:25:23.078Z","Title":"10Bet","Description":null,"Link":null,"Logo":{"id":6929,"name":"10bet.png","alternativeText":"","caption":"","width":258,"height":196,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_10bet_83fa4d07de.png","hash":"thumbnail_10bet_83fa4d07de","mime":"image/png","name":"thumbnail_10bet.png","path":null,"size":4.47,"width":205,"height":156}},"hash":"10bet_83fa4d07de","ext":".png","mime":"image/png","size":1.7,"url":"/uploads/10bet_83fa4d07de.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-03-20T12:25:20.435Z","updated_at":"2025-03-20T12:25:20.459Z"}},"Image":{"id":6930,"name":"Elena Coronado.png","alternativeText":"","caption":"","width":466,"height":466,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Elena_Coronado_53f47f7cdb.png","hash":"thumbnail_Elena_Coronado_53f47f7cdb","mime":"image/png","name":"thumbnail_Elena Coronado.png","path":null,"size":65.69,"width":156,"height":156}},"hash":"Elena_Coronado_53f47f7cdb","ext":".png","mime":"image/png","size":326.95,"url":"/uploads/Elena_Coronado_53f47f7cdb.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-03-20T12:25:32.988Z","updated_at":"2025-03-20T12:25:33.004Z"}},{"id":3705,"Title":"Jannecke Drangert-Hveding","Description":"CEO","Content":"Jannecke Drangert-Hveding is a CCXP, and a true believer in the “outside-in” approach to strategy and business development. She has extensive experience as a business advisor, from leadership roles and as a board member. She is the CEO of Customer C and founder of the Customer Community, a network for customer-centric leaders in Norway. CXMStars™ 2025 She is ranked among Top 25 CX Influencers. \nShe has extensive experience working with major brands in the Nordics and was previously Strategy and Transformation Lead at one of Scandinavia’s largest health tech organizations. 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Ozge is directly responsible to lead Business Intelligence & Customer Experience projects and initiatives that supports GSC. \nOzge has been working in Biotech/Pharma industry for over 13 years. She has comprehensive knowledge and hands-on experience across three major departments: Customer Operations, Business Operations and Sales.\nOzge earned two bachelor’s degrees in Business Administration and Physics; and a master’s degree in business administration from the Bahcesehir University.","organization":{"id":103,"published_at":"2022-08-17T13:58:09.133Z","created_at":"2022-08-17T13:58:07.678Z","updated_at":"2024-01-29T12:26:11.174Z","Title":" Alexion Pharmaceuticals","Description":null,"Link":"http://www.alexion.com/","Logo":{"id":5160,"name":"Alexion logo 1.png","alternativeText":"","caption":"","width":943,"height":258,"formats":{"small":{"ext":".png","url":"/uploads/small_Alexion_logo_1_cec70bbf3b.png","hash":"small_Alexion_logo_1_cec70bbf3b","mime":"image/png","name":"small_Alexion logo 1.png","path":null,"size":27.32,"width":500,"height":137},"medium":{"ext":".png","url":"/uploads/medium_Alexion_logo_1_cec70bbf3b.png","hash":"medium_Alexion_logo_1_cec70bbf3b","mime":"image/png","name":"medium_Alexion logo 1.png","path":null,"size":45.76,"width":750,"height":205},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Alexion_logo_1_cec70bbf3b.png","hash":"thumbnail_Alexion_logo_1_cec70bbf3b","mime":"image/png","name":"thumbnail_Alexion logo 1.png","path":null,"size":11.21,"width":245,"height":67}},"hash":"Alexion_logo_1_cec70bbf3b","ext":".png","mime":"image/png","size":11.28,"url":"/uploads/Alexion_logo_1_cec70bbf3b.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-01-29T12:25:59.364Z","updated_at":"2024-01-29T12:25:59.375Z"}},"Image":{"id":1975,"name":"Ozge Karatas.jpg","alternativeText":"","caption":"","width":1800,"height":1800,"formats":{"large":{"ext":".jpg","url":"/uploads/large_Ozge_Karatas_cafc15d1a6.jpg","hash":"large_Ozge_Karatas_cafc15d1a6","mime":"image/jpeg","name":"large_Ozge Karatas.jpg","path":null,"size":62.88,"width":1000,"height":1000},"small":{"ext":".jpg","url":"/uploads/small_Ozge_Karatas_cafc15d1a6.jpg","hash":"small_Ozge_Karatas_cafc15d1a6","mime":"image/jpeg","name":"small_Ozge Karatas.jpg","path":null,"size":20.75,"width":500,"height":500},"medium":{"ext":".jpg","url":"/uploads/medium_Ozge_Karatas_cafc15d1a6.jpg","hash":"medium_Ozge_Karatas_cafc15d1a6","mime":"image/jpeg","name":"medium_Ozge Karatas.jpg","path":null,"size":38.78,"width":750,"height":750},"thumbnail":{"ext":".jpg","url":"/uploads/thumbnail_Ozge_Karatas_cafc15d1a6.jpg","hash":"thumbnail_Ozge_Karatas_cafc15d1a6","mime":"image/jpeg","name":"thumbnail_Ozge Karatas.jpg","path":null,"size":3.96,"width":156,"height":156}},"hash":"Ozge_Karatas_cafc15d1a6","ext":".jpg","mime":"image/jpeg","size":160.96,"url":"/uploads/Ozge_Karatas_cafc15d1a6.jpg","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2022-11-23T11:15:34.437Z","updated_at":"2022-11-23T11:15:34.453Z"}},{"id":3707,"Title":"Olga Potaptseva","Description":"Director","Content":"Olga Potaptseva is a global CX consultant who specializes in creating customer-informed operating models for medium and large organizations. Olga has been recognized in 2023 amongst the top 10 Global Customer Experience Influencers. Prior to becoming a consultant in 2018 Olga worked for over 15 years in leadership roles focusing on CX and customer insights.\n\nOlga says: \"My passion is in partnering with customer service, omnichannel, transformation and CX practitioners in companies worldwide to enable harmonious customer-informed operating models that benefit customers, employees, and the bottom line. Known for my practical, hands-on approach, I always strive to deeply understand their business, stakeholders, strategic objectives, change barriers, and trust factors before jointly implementing customer-centric change.\" ","organization":{"id":38,"published_at":"2022-04-27T12:42:37.776Z","created_at":"2022-04-27T12:42:35.928Z","updated_at":"2024-07-05T13:14:35.542Z","Title":"European Customer Consultancy","Description":null,"Link":"https://eucustomerconsultancy.com/ ","Logo":{"id":6098,"name":"6.png","alternativeText":"","caption":"","width":500,"height":500,"formats":{"thumbnail":{"ext":".png","url":"/uploads/thumbnail_6_ef786de736.png","hash":"thumbnail_6_ef786de736","mime":"image/png","name":"thumbnail_6.png","path":null,"size":7.23,"width":156,"height":156}},"hash":"6_ef786de736","ext":".png","mime":"image/png","size":24.81,"url":"/uploads/6_ef786de736.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2024-07-05T13:14:32.418Z","updated_at":"2024-07-05T13:14:32.436Z"}},"Image":{"id":6904,"name":"Olga_Potaptseva.png","alternativeText":"","caption":"","width":1080,"height":1080,"formats":{"large":{"ext":".png","url":"/uploads/large_Olga_Potaptseva_1344087bef.png","hash":"large_Olga_Potaptseva_1344087bef","mime":"image/png","name":"large_Olga_Potaptseva.png","path":null,"size":798.09,"width":1000,"height":1000},"small":{"ext":".png","url":"/uploads/small_Olga_Potaptseva_1344087bef.png","hash":"small_Olga_Potaptseva_1344087bef","mime":"image/png","name":"small_Olga_Potaptseva.png","path":null,"size":248.84,"width":500,"height":500},"medium":{"ext":".png","url":"/uploads/medium_Olga_Potaptseva_1344087bef.png","hash":"medium_Olga_Potaptseva_1344087bef","mime":"image/png","name":"medium_Olga_Potaptseva.png","path":null,"size":495.89,"width":750,"height":750},"thumbnail":{"ext":".png","url":"/uploads/thumbnail_Olga_Potaptseva_1344087bef.png","hash":"thumbnail_Olga_Potaptseva_1344087bef","mime":"image/png","name":"thumbnail_Olga_Potaptseva.png","path":null,"size":36.37,"width":156,"height":156}},"hash":"Olga_Potaptseva_1344087bef","ext":".png","mime":"image/png","size":499.68,"url":"/uploads/Olga_Potaptseva_1344087bef.png","previewUrl":null,"provider":"local","provider_metadata":null,"created_at":"2025-02-28T13:56:04.476Z","updated_at":"2025-02-28T13:56:04.494Z"}},{"id":3708,"Title":"Christophe Cais","Description":"CEO","Content":"Christophe Caїs is the founder and CEO of the Customer Experience Group (CXG), a consultancy firm that helps premium and luxury brands transform experiences.\nHe is a passionate and empathetic entrepreneur. He is responsible for communicating and implementing the organization’s vision, mission, and overall direction of his company. \nCXG finds its origins in China back in 2006 and now has 12 worldwide offices operating in over 70 countries and employs 200 full-time staff. \nCXG delivers research, measurement, training and coaching, and consultancy through a united proposition for over 180 premium and luxury brands globally. \nBefore CXG, Christophe co-founded and ran for 12 years (until 2004) the luxury fashion brand Biche de Bere, seen as one of the most successful stories in the French fashion industry with 40 shops and 20 corners in Europe, the USA, Japan, and China. \nChristophe is an active member of Endeavor where he sits on advisory boards of several companies.\nChristophe is also a frequent keynote speaker at the Luxury Business Day (Munich), The Journey of the Luxury Customer (Paris), The Arab Luxury World (Dubai), China Connect (Paris), Luxury First Outlook (New York), to name a few, and a contributor for Forbes. Christophe is an Institut Supérieur de Gestion and Harvard Business School alumni. 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The last 4 years as Manager CX at Vattenfall, an energy supplier in The Netherlands. My main responsibility is increasing the loyalty of our customers and improving the customer experience with my team of 13 professionals. Being successfull in our ambition we applied for the ICX Awards last year for the first time. To our surprise we even won gold in two categories: Best CX in a crisis AND Best CX Team BtC.! And to top it off, we also won silver in the category Best CX Strategy! \nWe enjoyed every step in the way and I would like to motivate companies to enter the competition and as a judge to be a part of a very exciting journey for the entries! 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With over a decade of experience, I specialize in crafting customer experience (CX) strategies, leading CX transformations, optimizing customer journeys, driving operational efficiency, and championing customer-centric innovation across diverse industries. 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