European Customer Consultancy
Awards International is proud to be working in partnership with European Customer Consultancy and its founder Olga Potaptseva on a special project. This project is realising our long-term ambition to extract and share best practice from the thousands entries in our awards library.
Register your interest and find out more about the report here: https://cxa.co.uk/cx-inspired
With 20 years professional experience in CX, Olga Potaptseva has been named amongst Top 150 CX Professionals globally. She has managed, consulted, and mentored leading organizations and individuals around the world across industry verticals like Insurance, Telco, Banking, Hospitality, Retail and others. She promotes CX best practice creation and sharing through her role of the Executive Director at the Customer Institute, a Judge at the CX Awards, an author, and a speaker.
Her company, European Customer Consultancy, specialises in Agile CX Implementation. It ensures CX drives tangible demonstrable benefits to both customers, employees, and the bottom line.