Composed of leading CX professionals, our Steering Council provides guidance and support as we lay the foundations for another year of ICXA.

Members are selected for a one-year term: they are all winners or judges at the International Customer Experience Awards. The Chair of the Steering Council for 2022 is Ian Golding.

Take a look below to see who's helping us take the awards to new heights!

Ian Golding CCXP

Founder - The Customer Experience Consultancy

Emma Sutton

Senior Director, EMEA Customer Experience Transformation - Oracle

Andrew Carothers

Senior Manager, Digital Experience - Cisco Systems

Gabrielle Dracopoulos

Head of Customer Success & Experience - Intuit

Abdulaziz A. Alshamsan

Executive Director General for Customer Experience - Ministry of Human Resources and Social Development KSA

Vuk Vukanovic

Awards International Regional Manager - North America

Stevan Jankovic

Awards International - Customer Relationship Manager

Erbil Topgul

Director Customer Services - Samsung Electronics

Michela Cocco

Global CX & Innovation Manager - Nespresso

Lynet Owuor

Head of Customer Experience Department - National Bank of Kenya