Steering Council

A highly influential freelance CX consultant, Ian advises leading companies across many industries all over the world. Ian is an internationally renowned speaker, author and blogger, and has served on the inaugural Board of Directors of the CXPA. Ian won the UK CXA® Professional of the Year award in 2010 and has judged at the event many times since.

Praveen is a customer experience strategist for over 20 years. He has advised a number of organizations on customer-centricity strategies, measurement and advocacy. Praveen has worked extensively with large organizations across multiple industries and sectors such as banking, insurance, telecom, retail, manufacturing and automotive to name a few. He was honoured as the “50 Most Impactful Customer Experience Consultants” in India. A frequent speaker on customer experience, he is also a guest columnist on online publications and websites. He is currently the Chief Executive Officer of Hansa Research Group, a leading research organisation in India, engaged extensively in the area of customer experience measurement and strategy.

Currently a DEVP Customer Experience & Digitalisation at Telkom Indonesia, the largest telco in the region with over 200 million subscribers base. Her current responsibility includes overall Digital Experience Strategy & Design, Customer Experience Transformation and Digitalisation. She was previously Chief Marketing Officer at telkomtelstra, a joint venture company of Telkom Indonesia and Telstra Australia. Safitri is one of the top 150 Global CX Leader 2020, an International Speaker and actively involves in industry associations.

Stephanie Ogulin-Weinlich has over 10 years of experience in exploring new digital ways of creating customer-interaction driven business impact – mainly in the airline, energy, technology and retail industry. As Senior Manager for Customer Experience at KPMG, Austria‘s largest auditing and advisory group, she accompanies leaders and their teams in bringing in their full potential to become aware of their role and contribution to support a customer-centric transformation. Her advisory style is based on human-centred design techniques, principles of agile and behavioural change interventions. Connect on LinkedIn: https://www.linkedin.com/in/stephanieogulin-weinlich/

Customer Experience is my passion, with twenty years of experience in marketing and sales, with a strong background in technology. Leading a talented team in the ministry of human resources to create a movement and improve customer experience in the public sector. Currently, working on a customer experience transformational program to change the way we deliver services and draw a smile on our customer’s faces. I believe change comes from inside, and I try to offer my staff a great experience.

Stella is a customer experience professional with a wealth of experience in the hospitality, ICT, healthcare, telecommunications, renewable energy & biotechnology industries. She is currently serving as the Regional Customer Experience Head for Africa at bioMérieux and is a member of the organization’s Africa ExCom. bioMérieux is a global leader in in-vitro diagnostics & provides diagnostic solutions that improve patient health and ensure consumer safety. The company has been in existence for more than 55 years, is present in 44 countries and serves more than 160 countries through a large network of distributors.

One of the few CXPA recognized trainers in the world, CCXP, MBA, Ph. D. International keynote speaker, blogger, multi-published author of Amazon bestsellers Customer Experience and Customer Experience II, CХ evangelist, head of one of the few consulting companies in Russia focused on CX strategy and customer-centric culture. Completed more than 200 CX and marketing projects in various industries, included, but not limited to oil and gas, chemical, automotive, power sports, banking, finance, hospitality, luxury, agricultural machinery, IT. Olga is an esteemed Ambassador and Member of the Steering Council of the International Customer Experience Awards.