Steering Council

Gabrielle Dracopoulos

A customer advocate, connecting the business with its customers through the discipline of Experience Management, with the lens of return on investment. When customers win, the business wins (culturally and commercially).

My experience in customer success, experience, support, service, software development, program management, marketing and advocacy puts me in the best position to see and guide the end to end experience.

I drive innovation through design thinking and performance through operational excellence

I foster clear accountability to ensure decisions are made quickly and slowed down when needed.

My professional network see me as a change champion and thought leader, describing me as someone who can make things happen. I am resourceful, resilient, innovative and committed.