Customer insights analyst
Joacim Lundberg is analyst within customer experience, loyalty and insights at Länsförsäkringar Insurance Group. Länsförsäkringar is a mutual bank, insurance and real estate agency in Sweden. As owned by the customers it’s crucial to be customer centric. As a matter of fact, every customer has to be treated for what they are: an owner of the company.
Joacim is a certified Net Promoter® professional and is inspired by the emotional connection between customers and brands and the fulfillment of a more significant purpose for the customer than just the relationship to a product or service. And it all starts with the coworkers at a customer centric work place.
He is driven by creating - the humans most needed thing in the world - happiness!