Ankesh Agarwal
Group CX Senior Manager
Ankesh is a seasoned CX practitioner with a passion for creating memorable customer experiences via consumer understanding, digital transformation and organization alignment.
He has a rich experience of 16-years successfully managing CX advisory, CRM, E-comm and Insights engagements across the Middle East and Indian sub-continent. Currently with Majid Al Futtaim
Managing their CX programs and supporting the group CX strategy. Prior to this, he has worked with Al-Futtaim, a large diversified business group, setting up their VoC program, and Kantar, a leading marketing consulting, deploying/ activating large-scale CX programs for a set of diversified clients and with Capillary Technologies, an agile software startup, deploying CRM and E-Comm solutions for enterprise clients.
https://www.linkedin.com/in/ankeshagarwal/
Ankesh brings in a holistic perspective on CX consulting, client-side understanding, entrepreneurial zeal and stakeholder management to his Customer Experience engagements.
