Head of Customer Experience - CEMEX UAE
Omnia is a seasoned professional with more than 20 years of multi-national experience. She is passionate about creating strong strategies for taking the customer centricity to the next levels, always seeking opportunities to capitalize on customers’ insights, promoting continuous improvement disciplines to generate differentiated services and fostering a customer-centric culture that creates a ‘Wow’ Customer Experience everywhere, every time.
Omnia has managed different functions; business performance, commercial operations, projects implementation, service/contact centers, customers journeys, voice of customer, just a few to mention.
In her current capacity, as Head of Customer Experience at CEMEX UAE, she's supporting the organization in its transformation process towards creating a ‘Superior Customer Experience’; by reshaping the way the business operates, bringing the customer to the center of everything and unlocking sustainable values for both Customers & Stakeholders.