Digital Customer Experience Consultant
Adele has over 20 years APAC, Europe and MEA experience, Leading Digital Transformation portfolios in FMCG B2C eCommerce and omni-channel retail, QSR and automotive with Renault, Jack & Jones, Only, Vero Moda, Selected, J.Lindeberg and McDonalds as global highlights. She specialises in stakeholder engagement and strategy alignment, business architecture, portfolio management, digital strategy, process re-engineering and digital technology, with a core focus on improving the Digital Customer Experience. Adele advocates for a customer-centric culture where the human experience is part of the business DNA; fundamentally creating value with highly engaged and empowered people, who drive customer experience success. Adele is on her journey towards CCXP certification.