Customer Management Director
Erdem Sağlamer is the Customer Management Director at Allianz. He has 13 years of Customer Experience Management experience in the telecommunication and insurance sectors. Throughout his career, he worked for leading brands such as Turkcell and Allianz. He has deep knowledge of CX Strategy, Loyalty Management, Design Thinking, Digital & CX Culture Transformation, Digital Channels Management, Innovation, CX Journey & Analytic and OperationalExcellence and Business Development. He is 6 Sigma Black Belt and he is attending both national and international summits as a speaker. He is an Industrial Engineer and holds an MBA degree. Also, he completed educational programs at Southern New Hampshire University, Istanbul Bilgi University, The Wharton School, Rice University and IMD Business School.