Claire Nijnens
CX Management Consultant
Claire is working in DLL’s Global Customer Experience Team as a CX Management Consultant, running the Customer Centricity Program and providing CX consultancy to the company’s management. As a former HR business partner and project manager of several customer service departments, she has 15 years+ knowledge and experience with customer-oriented organizational change and development in B2C, B2B and government. She believes an organization is only truly customer centric when every decision is made with the customer in mind.
