CMO & Group CX Director
Frans Leenaars is CMO Western Europe and Director Customer Experience for the TUI Group, where he leads the Customer Service Transformation. Frans holds a Bachelor in Hotel Management and a Master of Science in Business Administration. He has lived & worked in 10 different countries and has more than 20 years of experience in the hospitality industry from Air France KLM, Disney Parks & Resorts, and TUI Group. Frans has a strong passion for omnichannel & customer experience and acquired his CCXP accreditation last year.