Director of Customer Service, Samsung Electronics Turkey
Erbil Topgül is the Customer Services Director and he leads all aspects of customer experience and after sales services in Samsung Electronics Turkey. Throughout his career he has taken various managerial roles in multinational companies with nearly 16 years of experience. He is skilled in strategic leadership to deliver a variety of customer services by optimizing costs and delivering high operational performance. He is also skilled in after sales services management, field services operations, digital and voice communication channels, customer experience journey, and after sales marketing management with a demonstrated history of working in the consumer services industry. He has accomplished numerous projects during his career in terms of customer experience, productivity and cost optimization. Erbil Topgül has an MBA degree and he is currently studying Ph.D. in Business.