Founder and managing partner of Integria Consult, a consulting company in Russia that focuses on customer-centric corporate culture and customer loyalty. MBA, CX evangelist with more than 15 years of international experience in marketing, consumer research, customer retention and loyalty programs with companies like VW Group, British Airways and BRP. Speaker, author, blogger, executive coach, corporate consultant. Business trainer and facilitator in the area of customer centricity and customer-obsessed culture. Certified corporate culture measurement and development expert.