Jaap Wilms, CCXP
Jaap Wilms consults and supports international companies in bringing their Voice of Customer, CX and NPS Programmes to the next level. With 20 years of international experience in CX, his former role was Head of Global NPS for a leading Financial Services company where he designed and ran a best-in-class NPS Programme for several countries in Europe and Asia.
With his company Wilms & co he consults and supports CX Programme Managers in businesses throughout Europe. With actual real-life experiences, a broad and in-depth expertise, and an array of odd knowledge he is sure to surprise, inspire and challenge you.
Jaap is a Certified Customer Experience Professional (CCXP, GlobalCEM, SMX), a frequently asked speaker, a guest lecturer at MBA and universities on CX and Strategic Innovation, and holds an off-beat additonal degree in Iconology. Yet most important, he loves anchovies, roquefort and coffee (though not mixed).
For more information, please visit www.jaapwilms.com