Nils is founder an managing partner at N3Wstrategy. He has over 20 years of experience in CX. He navigates corporate organisations (profit & non-profit) towards positive change, e.g. growth in customer experience and in business results. Every year he hosts several CX Benchmark Tours for leadership teams in America, Asia and in Europe. Nils trained hundreds of managers and employees as CXProfessionals. His mission is to put CX into the DNA of organisations, focusing on leadership, employees and customer process design.