CRM & CX Expert and Owner
Edwin Best is CRM & Customer Experience expert: author, interim, Agile and business coach. He is the owner of edwinbest.org, guiding organisations for the transformation towards Customer-Centric business. Edwin has (internationally) collaborated with a lot of customers with a wide range of CRM & Customer Experience issues; CRM & Cx strategy, CRM selection & CRM implementation and IT & business change. He is acting on the cutting edge of business and ICT. His mission is to make an active contribution to the discipline of customer-centric business.