Business Operations Manager
The highly accomplished and qualified executive with a strong history of success leading customer care operations, with strategic oversight across customer service policies, objectives, and initiatives. The distinguished leader with acute business acumen and expertise in customer support delivery, project management, business operations management, performance optimization, support analytics, and stakeholder engagement. Excel at aligning core business, revenue, and growth goals to enhance the customer experience across Europe within the telecom sector. Rich experience developing innovative strategies to deliver high-quality technical customer service, increase customer support operations profitability, implement industry best practices, and achieve excellence in issue resolution. Talent for cultivating high-performance teams and building long-lasting relationships with partners.