We are proud to present the winners of the International Customer Experience Awards 2020. The Finalists impressed judges during the day’s online presentations before the winners were revealed at the highly anticipated evening awards ceremony.
We hope you enjoyed the day as much as we did!
See you again next year!
Neil Skehel, CEO, Awards International
Overall Winner
BSH Home Appliances Group
Customer-Centric Culture
Gold Awards Winner
Chalhoub Group
Silver Awards Winner
Malaysia Airports Holdings Berhad
Bronze Awards Winner
LV= Financial Services
Customer-Centric Culture - Utilities / Telecoms
Gold Awards Winner
E.ON Romania
Silver Awards Winner
Octopus Energy
Bronze Awards Winner
Turkcell Global Bilgi
Best Customer Experience Strategy
Gold Awards Winner
Shell
Silver Awards Winner
giffgaff and Firstsource
Bronze Awards Winner
Turkcell Global Bilgi
Best Customer Experience Strategy - Project
Gold Awards Winner
EF Kids and Teens
Silver Awards Winner
MediaMarkt Turkey
Bronze Awards Winner
BNP Paribas Personal Finance
Best Use of Customer Insight & Feedback
Gold Awards Winner
SAP
Silver Awards Winner
Sberbank - Implementation of AI-technologies into work with customers requests
Bronze Awards Winner
Sberbank - SberAdviser
Best Use of Customer Insight & Feedback - Voice of Customer
Gold Awards Winner
Telefónica Germany GmbH & Co. OHG
Silver Awards Winner
Dubai Asset Management
Bronze Awards Winner
Ministry of Human Resources & Social Development
Business Change and Transformation
Gold Awards Winner
BSH Home Appliances Group
Silver Awards Winner
Chalhoub Group
Bronze Awards Winner
Dubai Electricity & Water Authority (DEWA)
Business Change and Transformation - SME
Gold Awards Winner
eprimo GmbH
Silver Awards Winner
daa
Bronze Awards Winner
Troy
Best Use of Digital
Gold Awards Winner
Sberbank - The introduction of AI in telemarketing
Silver Awards Winner
Shell
Bronze Awards Winner
Turkcell Global Bilgi
Best Use of Digital - Customers at the Heart of Everything
Gold Awards Winner
Smart Dubai
Silver Awards Winner
Ziezodan
Bronze Awards Winner
Ministry of Housing - Kingdom of Saudi Arabia
Digital Transformation
Gold Awards Winner
Ministry of Housing - Kingdom of Saudi Arabia
Silver Awards Winner
Shell
Bronze Awards Winner
innogy Polska
Digital Transformation - Solution for the Customer
Gold Awards Winner
SAP
Silver Awards Winner
Abu Dhabi Ports - Maqta Gateway
Bronze Awards Winner
Nedbank
Best Use of Mobile
Gold Awards Winner
Kramp, in collaboration with GriDD customer experience, Defigners and Q42
Silver Awards Winner
Ziezodan
Bronze Awards Winner
Ministry of Housing - Kingdom of Saudi Arabia
Best Measurement in Customer Experience
Gold Awards Winner
Ministry of Housing - Kingdom of Saudi Arabia
Silver Awards Winner
Dubai Asset Management
Bronze Awards Winner
Sberbank SME: Real-time Feedback
Contact Centre
Gold Awards Winner
Saudi Customs
Silver Awards Winner
Sberbank - Sberbank Stavropol Contact Centre
Bronze Awards Winner
Sberbank - Chat-bot Sberbank corporate customers
Employee Empowerment
Gold Awards Winner
BSH Home Appliances Group
Silver Awards Winner
LandTech
CX Team of the Year
Gold Awards Winner
BSH Home Appliances Group
Silver Awards Winner
E.ON Romania
Bronze Awards Winner
Shell
CX Team of the Year - Customers at the Heart of Everything
Gold Awards Winner
EF Kids and Teens
Silver Awards Winner
daa
Bronze Awards Winner
Telefónica Germany GmbH & Co. OHG
CX Leader of the Year
Gold Awards Winner
Ministry of Human Resources & Social Development - His Excellency the Assistant Minister Mohammed N. Al Jasser
