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KEY DATES

Winners and
Finalists 2021

We're proud to present the winners of the International Customer Experience Awards 2021. Congratulations to all the winners - your entries were truly outstanding. And many thanks to all our judges for assessing the entries so fairly! Whether you're looking to defend your crown or show us how much you've improved, we'd love to see you again next year!

Neil Skehel, CEO, Awards International

Register for 2022

Overall Winner

IGA Istanbul Airport

Best Customer Service

Gold Awards Winner

DAA Dublin Airport

Silver Awards Winner

Octopus Energy

Bronze Awards Winner

Blue Cross Blue Shield of Kansas City

Best Customer Service SME

Gold Awards Winner

Experience Hub

Silver Awards Winner

ARKK

Bronze Awards Winner

Arzum Elektrikli Ev Aletleri

Best Customer Service - over 5,000 employees

Gold Awards Winner

Samsung Electronics

Silver Awards Winner

Intuit Quickbooks

Bronze Awards Winner

IGA Istanbul Airport

Contact Centre

Gold Awards Winner

CarTrawler

Silver Awards Winner

Teknosa

Bronze Awards Winner

Experience Hub

Contact Centre - over 10,000 employees

Gold Awards Winner

Discovery Health

Silver Awards Winner

Samsung Electronics

Bronze Awards Winner

Sberbank - Corporate Solutions Center

Best B2B CX Strategy

Gold Awards Winner

Cisco

Silver Awards Winner

GSK

Bronze Awards Winner

ARKK

Best B2B CX Strategy - Financial and Professional Services

Gold Awards Winner

Intuit Quickbooks

Silver Awards Winner

Blue Cross Blue Shield of Kansas City

Best Use of Insight and Feedback

Gold Awards Winner

IGA Istanbul Airport

Silver Awards Winner

Ministry of Municipal & Rural Affairs & Housing

Bronze Awards Winner

Alexion AstraZeneca Rare Disease

Best Use of Insight and Feedback - Financial Sector under 5,000 employees

Gold Awards Winner

National Social Security Fund - Uganda

Silver Awards Winner

Telesure Investment Holdings

Bronze Awards Winner

BALTA

Best Use of Insight and Feedback - Telecoms and IT

Gold Awards Winner

Proximus

Silver Awards Winner

Palestine Telecommunications Company - Paltel

Bronze Awards Winner

Turkcell Global Bilgi

Best Use of Insight and Feedback - over 10,000 employees

Gold Awards Winner

AIB

Silver Awards Winner

Cisco

Bronze Awards Winner

SberBank - Mass Personalization

Best Digital Customer Experience

Gold Awards Winner

Teknosa

Silver Awards Winner

Timing

Bronze Awards Winner

Experience Hub

Best Digital Customer Experience - Financial Services

Gold Awards Winner

troy gmbh

Silver Awards Winner

Kuveyt Turk in partnership with Sestek

Bronze Awards Winner

Caixa Geral de Depositos

Best Digital Customer Experience - Telecoms and Utilities

Gold Awards Winner

E.ON in partnership with Octopus Energy

Silver Awards Winner

Northumbrian Water

Bronze Awards Winner

Vodafone Idea

Best Digital Customer Experience - over 5,000 employees

Gold Awards Winner

Cisco

Silver Awards Winner

Nestlé Nespresso

Bronze Awards Winner

Hepsiburada

Best Digital Transformation

Gold Awards Winner

Turkcell - Turkcell Assistant

Silver Awards Winner

Arzum Elektrikli Ev Aletleri

Bronze Awards Winner

Sberbank - Corporate Solutions Center

Best Digital Transformation - over 10,000 employees

Gold Awards Winner

Cisco

Silver Awards Winner

IQVIA

Bronze Awards Winner

ENGIE Global Energy Management

Best Digital Transformation - under 25 years in business

Gold Awards Winner

Teknosa

Silver Awards Winner

eprimo GmbH

Bronze Awards Winner

Wunderman Thompson Commerce

Business Change and Transformation

Gold Awards Winner

Shell Energy Retail Limited in partnership with Sullivan & Stanley

Silver Awards Winner

Ministry of Industry and Mineral Resources - KSA

Bronze Awards Winner

DAA Dublin Airport

Business Change and Transformation - over 10,000 employees

Gold Awards Winner

Samsung Electronics

Silver Awards Winner

GSK

Bronze Awards Winner

Shell International

Business Change and Transformation - Telecoms

Gold Awards Winner

SES Satellites

Silver Awards Winner

Turkcell

Bronze Awards Winner

Vodafone

Best Measurement in Customer Experience

Gold Awards Winner

Blue Cross Blue Shield of Kansas City

Silver Awards Winner

Telesure Investment Holdings

Bronze Awards Winner

Alexion AstraZeneca Rare Disease

Best Measurement in Customer Experience - over 5,000 employees

Gold Awards Winner

TietoEVRY

Silver Awards Winner

Turkcell Global Bilgi

Bronze Awards Winner

IQVIA

Customer Experience in the Crisis

Gold Awards Winner

Teknosa

Silver Awards Winner

Flipdish

Bronze Awards Winner

Wave HQ

Customer Experience in the Crisis - Financial Services

Gold Awards Winner

AIB

Silver Awards Winner

National Social Security Fund - Uganda

Bronze Awards Winner

HSBC

Customer Experience in the Crisis - Government Services and Aviation

Gold Awards Winner

SkyTeam

Silver Awards Winner

CAE

Bronze Awards Winner

Ministry of Municipal & Rural Affairs & Housing

Customer Experience in the Crisis - Telecom and Logistics & Supply Chain

Gold Awards Winner

DHL Supply Chain

Silver Awards Winner

Palestine Telecommunications Company - Paltel

Bronze Awards Winner

Saudi Telecom Company

Employee Experience in the Crisis

Gold Awards Winner

CAE

Silver Awards Winner

CarTrawler

Bronze Awards Winner

Stockport Homes Group

Employee Experience in the Crisis - Financial Services

Gold Awards Winner

BALTA

Silver Awards Winner

National Social Security Fund - Uganda

Bronze Awards Winner

Pekao Direct

Employee Experience in the Crisis - Telecom and Logistics & Supply Chain

Gold Awards Winner

Palestine Telecommunications Company - Paltel

Silver Awards Winner

Telenor Serbia

Bronze Awards Winner

Lumen Technologies

Customer-Centric Culture

Gold Awards Winner

CRC Companies

Silver Awards Winner

Cactus Communications

Bronze Awards Winner

Whatfix

Customer-Centric Culture - over 10,000 employees

Gold Awards Winner

IGA Istanbul Airport

Silver Awards Winner

SkyTeam

Bronze Awards Winner

PZU

Customer-Centric Culture - Financial Services

Gold Awards Winner

HSBC

Silver Awards Winner

Blue Cross Blue Shield of Kansas City

Bronze Awards Winner

Virgin Money

Customer-Centric Culture - Telecoms and Utilities

Gold Awards Winner

Octopus Energy

Silver Awards Winner

ENGIE Global Energy Management

Bronze Awards Winner

SES Satellites

Customers at the Heart of Everything™

Gold Awards Winner

IGA Istanbul Airport

Silver Awards Winner

The Automobile Association

Bronze Awards Winner

Hepsiburada

Customers at the Heart of Everything™ - Financial Services

Gold Awards Winner

SberBank - Mass Personalization

Silver Awards Winner

SberBank - Customer Care

Bronze Awards Winner

Virgin Money

Customers at the Heart of Everything™ - IT & Telecoms

Gold Awards Winner

Vodafone

Silver Awards Winner

Wunderman Thompson Commerce

Bronze Awards Winner

Cisco

Customers at the Heart of Everything™ - under 1,000 employees

Gold Awards Winner

troy gmbh

Silver Awards Winner

Timing

Bronze Awards Winner

Arzum Elektrikli Ev Aletleri

CX Team of the Year

Gold Awards Winner

DAA Dublin Airport

Silver Awards Winner

Telesure Group Services Pty Ltd

CX Team of the Year - Financial Services

Gold Awards Winner

Intuit Quickbooks

Silver Awards Winner

AIB

Bronze Awards Winner

BALTA

CX Team of the Year - over 10,000 employees

Gold Awards Winner

Vodafone

Silver Awards Winner

GSK

Bronze Awards Winner

IQVIA

CX Leader of the Year

Gold Awards Winner

Experience Hub - Fergus Bugg

Silver Awards Winner

SES Satellites - Elly Domene

Bronze Awards Winner

The INSIDE View - Crystal D'Cunha

CX Leader of the Year - over 5,000 employees (large organisation)

Gold Awards Winner

Virgin Money - Madeleine Linden

Silver Awards Winner

Lumen Technologies - Beth Ard

Bronze Awards Winner

the LEGO Group - Monika Lutke-Daldrup

CX Professional of the Year

Gold Awards Winner

National Bank of Kenya - Lynet Owuor Okoth